Program And Project Mgmt Associate

Accenture; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Accenture in Mumbai is seeking a Program & Project Mgmt Associate focused on reporting analytics. You will support customer support workflows, manage escalations, and prepare management reports.

This role emphasizes resolving issues within SLA and delivering data-driven insights to improve business performance. The position requires 1–3 years of experience post-graduation, with the ability to work in a fast-paced environment and contribute to end-to-end project delivery.

Qualifications

• 1–3 years of experience in project management or reporting analytics.
• Primary skill is Reporting Associate - P3.

Responsibilities

• Align with Customer Support to manage customer queries, escalations and complaints and provide resolutions.
• Close faults and complaints within SLAs.
• Coordinate end-to-end project delivery from initiation to completion when required.
• Prepare recurring and ad-hoc management reports and analysis.
• Track business performance using trusted data and insights while guiding employee behavior.

Skills

Reporting Analytics

Education

Any Graduation

Job description

Job Description:

Skill required: Project Management - Reporting Analytics

Designation: Program & Project Mgmt Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who has managed end to end project delivery starting from project initiation till completion are looked at for this skill
• Prepare management reports and analysis, both recurring and ad-hoc.
• It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors.

What are we looking for?

Primary skill - Reporting Assoicaite - P3

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts

Any Graduation

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.