Business Advisory Analyst

Accenture in India; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in Hyderabad is seeking a Business Advisory Analyst to join our Customer Support vertical. You will be aligned with the team to manage customer queries, handle escalations and complaints, and ensure timely resolution within SLA.

The role focuses on evolving from a basic problem-solver to a value-adding service and requires strong communication, documentation skills, and the ability to work in shifts as needed.

Qualifications

• 3 to 5 years of experience in relevant operations or support roles.
• English proficiency at C1 level (CEFR).
• Detail-oriented with ability to follow SOPs and guidelines.
• Ability to adapt to changing procedures and maintain accuracy under SLA.

Responsibilities

• Align with Customer Support vertical to resolve queries and handle escalations.
• Close faults and complaints within defined SLAs.
• Transform from a problem-solving role to value-generating service.
• Communicate clearly with technical and non-technical teams; document effectively.

Skills

IT Troubleshooting

Customer Operations

Education

Any Graduation

Tools

Jira

ServiceNow

Job description

Skill required: Next Generation Customer Operations - IT Troubleshooting

Designation: Business Advisory Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• A form of technology problem solving, often applied to repair failed products or processes on a machine or a system. What are we looking for?
• Minimum 1 years of experience in technical product labeling or operations
• C1 (CEFR) level English proficiency.
• Detail-oriented with proven ability to follow guidelines and standard operating procedures.
• Ability to effectively adapt to dynamic guidelines and procedure or protocol changes and avoid errors in complex tasks and deliver within SLA.
• Strong communication skills, including documentation and collaboration with technical and non-technical teams.
• Familiarity with issue tracking tools (e.g. Jira, ServiceNow) and labeling or annotation user interfaces.
• Exposure to metrics Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts