Delivery Operations Associate Manager-Messaging

8138 Acn Solutions Pvt.Ltd. Company; Telangana; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Accenture is seeking a Delivery Operations professional aligned with its Customer Support vertical to manage escalations and resolve customer complaints within SLA, while ensuring fault closure and quality resolutions. The role emphasizes PMO mobilization, stakeholder management, and executive interaction to drive program outcomes.

Ideal candidates will possess strong communication skills, experience with Agile and Lean, and the ability to coordinate cross-functional teams to deliver on

Qualifications

• PMO mobilization and run experience for delivering programs.
• Ability to interact with senior leadership and multiple stakeholders.
• Strong communication skills, especially written.
• Knowledge of Agile and Lean methodologies.

Responsibilities

• Analyze and solve moderately complex problems in projects.
• Develop new solutions or adapt existing methods.
• Understand strategic directions set by senior management.
• Interact with supervisors, team leads, and client teams as needed.
• Work with rotation shifts as required.

Skills

PMO mobilization

Leadership with C-suite

Proactive reporting

Stakeholder management

Written communication

Agile & Lean

Job description

Skill required: Project Management - Program Project Management Designation: Delivery Operations Associate Manager

Qualifications: Any Graduation Years of Experience: 10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

Supply Chain & Logistics Expertise:

Apply deep knowledge of supply chain and logistics processes to streamline operations, improve efficiency, and ensure a seamless flow of materials. Discipline and management of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria.

What are we looking for?

• Project Management Office (PMO) Mobilization & Run
• Experience working with C-suite & leadership
• Proactive reporting
• Stakeholder management
• Excellent communication skills - Especially written
• Aware of PMO methodologies especially Agile & Lean

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture