Program Operations Associate

Accredian; Gurugram District; On-site; INR 360,000 - 480,000; Full time

Job summary

Accredian in India is seeking a Program Operations Associate to drive seamless execution across university partnerships and internal teams. This role sits at the core of program delivery, ensuring launches, learner communications, and operational workflows run with precision.

You will coordinate with university partners, sales, marketing and operations to ensure every cohort is delivered to a high standard, with strong documentation and proactive process improvements.

Qualifications

• 0–2 years of experience in operations, program management, or coordination.
• Strong attention to detail and ability to manage multiple workflows.
• Clear written and verbal communication skills.
• High ownership mindset and follow-through.
• Comfort working in a fast-paced environment.

Responsibilities

• Coordinate program launches and ensure operational readiness to go live.
• Collaborate with university partners, sales, and internal teams.
• Maintain trackers, SOPs, and process documentation.
• Own dispatch tracking of certificates and study materials.
• Identify gaps and drive process improvements.
• Standardize outbound communication for consistency.
• Act as single point of coordination between stakeholders.
• Manage schedules, communications, and deliverables.

Skills

Attention to detail

Communication

Ownership mindset

Multitasking

Fast-paced environment

Job description

Explore our journey and offerings here: https://accredian.com/

About the Role

We are looking for a Program Operations Associate to drive seamless execution across our university partnerships and internal teams. This role sits at the core of program delivery—ensuring that launches, learner communications, and operational workflows run with precision. You will work closely with university partners, sales, and internal teams to ensure that every cohort is executed to a high standard.

Key Responsibilities

• Program Launch Coordination
• Coordinate with university partners on new programs, new cohorts of existing programs and on program specific.
• Support program launches and ensure operational readiness to go live.
• Coordinate with internal teams- marketing, operations, sales- to ensure smooth launch University & Internal Stakeholder Management
• Act as a single point of coordination between university stakeholders and internal teams
• Ensure alignment on schedules, communications, and deliverables
• Maintain structured updates and documentation Sales & Communication Support
• Handle specific queries from the sales team related to program delivery and operations
• Validate and ensure accuracy of information being shared with learners
• Standardize and manage outbound communication for consistency and clarity Operational Excellence
• Own dispatch tracking (certificates, study materials, etc.) and ensure timely delivery
• Build and maintain trackers, SOPs, and process documentation
• Identify gaps in execution and drive process improvements

CTC- 3.6- 4.8 LPA Fixed

What We’re Looking For

• 0–2 years of experience in operations, program management, or coordination roles
• Strong attention to detail and ability to manage multiple workflows simultaneously
• Clear communication skills (written and verbal)
• High ownership mindset with the ability to follow through on tasks
• Comfort working in a fast-paced, execution-driven environment

What You’ll Gain

• Exposure to high-impact EdTech program delivery
• Hands-on experience working with top universities and cross-functional teams
• Strong foundation in operations, stakeholder management, and program execution