Program Manager – Strategic Programs and Capability

Ethics Express Pvt. LTD.; India; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Ethics Express Pvt. LTD. is seeking an experienced Program Manager to lead strategic programs and capabilities. The role involves end-to-end ownership of initiatives, collaboration across functions, and driving data-informed decisions.

Ideal candidates should have 8 to 12 years in program management, a strong analytical mindset, and the ability to work with senior leadership.

Join a dynamic team committed to operational excellence in India's tech and logistic sectors.

Qualifications

• 8 to 12 years of experience in program management or consulting.
• Proven ability to manage cross-functional initiatives.
• Strong data analysis skills to identify operational gaps.

Responsibilities

• Lead ownership of strategic initiatives from start to finish.
• Drive Lean/Six Sigma initiatives to improve operational efficiency.
• Work closely with various teams to define project scopes and KPIs.

Skills

Program management

Strategic thinking

Stakeholder management

Analytical skills

Team leadership

Job description

Program Manager – Strategic Programs and Capability

Role & responsibilities

Strategic Initiatives

• Lead end-to-end ownership of strategic initiatives — from discovery and scoping to delivery and scale-up Work cross functionally with supply, tech, product, and demand teams to build and operationalize new capabilities
• Identify ecosystem gaps across infrastructure, process, or experience, and align teams to address them, define goals, success metrics, and governance for each program to drive alignment and accountability

Process Optimization
Drive Lean/Six Sigma initiatives to reduce turnaround times, improve SLA adherence & enhance throughput

Cross-Functional Collaboration

• Work closely with Ops, Tech, Product, Finance, and HR teams to define project scopes, KPIs, milestones and success metrics

Data-Driven Decision Making

• Analyze large operational datasets to identify gaps, bottlenecks, and opportunities for improvement.

Requirements

• 8 to 12 years of experience in program management, strategy, consulting, or new initiatives, preferably in tech, logistics, or e-commerce ecosystems
• Strong bias for ownership with proven ability to manage zero-to-one or cross-functional initiatives
• Ability to operate across strategic thinking and hands-on execution
• Strong stakeholder management and comfort working with senior leadership, tech, and operations
• Highly structured, analytical, and outcome-oriented Experience in leading and mentoring high-performing teams