Program Manager

First American Financial Corporation; Hyderabad; Hybrid; INR 2,500,000 - 4,200,000; Full time

Job summary

First American in Hyderabad seeks an experienced Business Program Manager to drive enterprise-wide transformation focused on process improvement, automation, AI, analytics, and technology-enabled innovation. You will work with Business Operations, Technology, Product, Data Engineering, and Data Science to move programs from concept to implementation.

Lead end-to-end delivery of transformation projects, define objectives and milestones, manage risks, dependencies, and governance, and provide

Qualifications

• 10+ years of overall professional experience.
• Minimum 5 years of experience managing business programs or strategic projects.
• Experience with both Business Operations and Technology teams.
• Strong stakeholder management and cross-functional leadership.
• Proven governance, requirements management, and process improvement experience.

Responsibilities

• Lead end-to-end delivery of business transformation and operational improvement programs.
• Define program objectives, timelines, milestones, resources, and success metrics.
• Drive collaboration across Business, Technology, Product, and Data teams.
• Manage risks, dependencies, governance processes, and executive reporting.
• Identify opportunities to improve productivity, operational efficiency, quality, and customer experience.
• Lead initiatives involving automation, AI/ML, analytics, and digital transformation.
• Support change management, UAT coordination, implementation planning, and post-go-live stabilization.
• Track business outcomes, benefits realization, and continuous improvement opportunities.

Skills

Stakeholder management

Cross-functional leadership

Program governance

Business process improvement

Change management

UAT coordination

Education

Bachelor's/Master's Degree in Business/Engineering/Tech/Operations/CS

Tools

Azure DevOps

Jira

Microsoft Project

Smartsheet

Visio

Lucidchart

Job description

Business Program Manager

Location: Hyderabad

Experience: 8-10+ Years

Qualification: Bachelor's/Master's Degree in Business, Engineering, Technology, Operations, Computer Science, or related field.

About the Role

We are looking for an experienced Business Program Manager to lead enterprise-wide transformation initiatives focused on business process improvement, operational excellence, automation, AI, analytics, and technology-enabled innovation.

In this role, you will work closely with Business Operations, Technology, Product, Data Engineering, and Data Science teams to drive strategic programs from concept to implementation, ensuring measurable business outcomes and successful adoption across the organization.

Key Responsibilities

• Lead end-to-end delivery of business transformation and operational improvement programs.
• Define program objectives, timelines, milestones, resources, and success metrics.
• Drive collaboration across Business, Technology, Product, and Data teams.
• Manage risks, dependencies, governance processes, and executive reporting.
• Identify opportunities to improve productivity, operational efficiency, quality, and customer experience.
• Lead initiatives involving automation, AI/ML, analytics, and digital transformation.
• Support change management, UAT coordination, implementation planning, and post-go-live stabilization.
• Track business outcomes, benefits realization, and continuous improvement opportunities.

Required Experience

10+ years of overall professional experience.
Minimum 5 years of experience managing business programs, transformation initiatives, strategic projects, or operational excellence programs.
Experience working with both Business Operations and Technology teams.
Strong stakeholder management and cross-functional leadership skills.
Proven experience in program governance, requirements management, and business process improvement.

Preferred Experience

• Digital Transformation Programs
• Automation Initiatives
• AI / Machine Learning Projects
• Data Analytics Programs
• Operational Excellence & Process Improvement
• Lean Six Sigma / Agile Delivery Environments

Technical Skills

• Microsoft Office 365 (Excel, PowerPoint, Word, Teams)
• Azure DevOps, Jira, Microsoft Project, Smartsheet, or similar tools
• Visio or Lucidchart
• Agile, Scrum, Waterfall, and Hybrid methodologies
• Business Requirements Documentation
• User Acceptance Testing (UAT)
• Reporting and Dashboard Preparation

  Good to Have

  • Power BI
  • Basic SQL
  • Exposure to AI, Machine Learning, Workflow Automation, or Analytics Platforms
  • PMP, PRINCE2, Agile, Scrum Master, or Lean Six Sigma Certifications

  Why Join Us?

  • Lead high-impact transformation programs.
  • Work with cross-functional global teams.
  • Drive automation, AI, and operational excellence initiatives.
  • Influence strategic business decisions and organizational growth.