Program Manager

SG Lottery India; Bengaluru; Ibrido; INR 1.800.000 - 3.000.000; Tempo pieno

Descrizione del lavoro

SG Lottery India is seeking a Technical Program Manager to run several technology programs, from roadmap to release. You will translate customer and product priorities into actionable roadmaps, plan capacity across India teams and partners, and maintain Jira and agile practices with clear reporting for senior stakeholders.

You will collaborate on customer programs in the US and Europe, alongside platform and modernization initiatives, balancing business needs with technical debt and

Competenze

• 1014 years in software delivery, with at least 5 years as a program, technical program or delivery manager.
• Advanced Jira skills: workflow design, JQL, dashboards and portfolio reporting.
• Strong practical knowledge of agile (Scrum, Kanban, SAFe or similar), including PI or release planning.
• Experience building roadmaps and capacity plans, and allocating resources across competing priorities.
• Enough technical depth to discuss architecture, integrations, environments, CI/CD and testing with engineers.
• Excellent written and spoken English, with confidence presenting to senior stakeholders.
• A bachelor's degree in engineering, computer science or a related field.

Mansioni

• Run 3-5 programs in parallel, across customer projects and platform work, and own scope, schedule, dependencies, risks and release readiness.
• Run program governance: steering committees, release planning, go/no-go decisions and change control.
• Manage dependencies across teams for development, QA, DevOps, infrastructure and partner vendors.
• Curate and maintain program roadmaps with product owners and architects, balancing customer commitments, technical debt and modernisation.
• Turn roadmaps into planning with clear milestones, owners and exit criteria.
• Keep the roadmap current as priorities change, and explain the trade-offs to stakeholders.
• Plan capacity across teams, skills and locations, including partner staff, and flag gaps early.
• Allocate people to programs based on priority, and rebalance when demand changes.
• Feed hiring plans and onboarding of new joiners into the capacity model.
• Own the Jira setup for your programs: projects, workflows, boards, epics, components, filters and dashboards.
• Coach teams on Scrum and Kanban, and run or support PI planning, sprint reviews and retrospectives.
• Keep backlogs healthy: estimated, prioritised and linked to roadmap items.
• Build regular reports for the team, leadership and customers that explain what is happening.
• Track program metrics: milestone status, scope change, budget, risks and RAID.
• Track delivery and technical metrics: velocity, predictability, cycle time, defect leakage, test coverage, build and deployment health, and production incidents.
• Use the data to spot trends early and propose actions, not just report status.
• Manage senior stakeholders across regions, including directors, customer program leads and vendor managers.
• Communicate clearly in escalations, and bring decisions to the right people at the right time.
• Build trust with engineering, QA and product teams, and create an open, collaborative way of working across time zones.

Conoscenze

Jira

Agile

Program management

Stakeholder management

Scrum

Formazione

Bachelor's degree in engineering or computer science

Strumenti

Jira

Confluence

Descrizione del lavoro

Summary

• We are hiring a Technical Program Manager to run several technology programs at once, from roadmap to release. The programs cover customer deliveries and platform work on large, business-critical software systems.
• You will turn customer and product priorities into roadmaps the teams can deliver. You will plan capacity across India teams and partners, keep Jira and agile practices healthy, and give senior stakeholders clear, data-backed reporting. You will work across customer programs in the US and Europe alongside platform and modernisation work.

Responsibilities

Program and portfolio management

Run 3-5 programs in parallel, across customer projects and platform work, and own scope, schedule, dependencies, risks and release readiness.

Run program governance: steering committees, release planning, go/no-go decisions and change control.

Manage dependencies across teams for development, QA, DevOps, infrastructure and partner vendors.

Roadmaps

Curate and maintain program roadmaps with product owners and architects, balancing customer commitments, technical debt and modernisation.

Turn roadmaps into planning with clear milestones, owners and exit criteria.

Keep the roadmap current as priorities change, and explain the trade-offs to stakeholders.

Resource and capacity planning

Plan capacity across teams, skills and locations, including partner staff, and flag gaps early. .

Allocate people to programs based on priority, and rebalance when demand changes.

Feed hiring plans and onboarding of new joiners into the capacity model.

Jira and agile delivery

Own the Jira setup for your programs: projects, workflows, boards, epics, components, filters and dashboards.

Coach teams on Scrum and Kanban, and run or support PI planning, sprint reviews and retrospectives.

Keep backlogs healthy: estimated, prioritised and linked to roadmap items.

Reporting and metrics

Build regular reports for the team, leadership and customers that explain what is happening.

why, and what is needed.

Track program metrics: milestone status, scope change, budget, risks and RAID.

Track delivery and technical metrics: velocity, predictability, cycle time, defect leakage, test coverage, build and deployment health, and production incidents.

Use the data to spot trends early and propose actions, not just report status.

Stakeholders and team

Manage senior stakeholders across regions, including directors, customer program leads and vendor managers.

Communicate clearly in escalations, and bring decisions to the right people at the right time.

Build trust with engineering, QA and product teams, and create an open, collaborative way of working across time zones.

Required Qualifications

• 1014 years in software delivery, with at least 5 years as a program, technical program or delivery manager.
• A proven record of running several programs at once with distributed teams and partner vendors.
• Advanced Jira skills: workflow design, JQL, dashboards and portfolio reporting. Confluence or similar tools for documentation.
• Strong practical knowledge of agile (Scrum, Kanban, SAFe or similar), including PI or release planning.
• Experience building roadmaps and capacity plans, and allocating resources across competing priorities.
• Enough technical depth to discuss architecture, integrations, environments, CI/CD and testing with engineers, and to challenge estimates.
• Ability to read and explain program and technical metrics, and turn them into clear reports for leadership.
• Excellent written and spoken English, with confidence presenting to senior stakeholders.
• A bachelor's degree in engineering, computer science or a related field.

Nice To Have

• Experience with regulated or high-availability, transaction-heavy systems.
• Experience in a product company balancing customer projects with a platform roadmap.
• Experience modernising legacy systems, for example moving to web UIs, cloud or microservices.
• Work with customers in the US and Europe, including regulated or audit-driven releases.
• Certifications such as PMP, PgMP, SAFe RTE/SPC, CSM or PMI-ACP.