Program Manager - SME - CC

Falconfs; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Falcon delivers cloud-native, AI-first banking tech and is seeking a Delivery & Implementation Manager with SME expertise in Credit Cards to lead on-site implementations for banks. You will own end-to-end delivery, coordinate across tech, product, operations and compliance, and serve as the single point of contact with client teams.

You will manage UAT, deployment, go-live activities, gather business requirements from bank stakeholders, handle high-pressure timelines, and escalate blockers while

Qualifications

• 3–5 years in banking with credit card systems implementation.
• Experience managing end-to-end delivery in banking projects.
• Strong client-facing communication and stakeholder management.
• Willingness to work on-site at client offices.

Responsibilities

• Act as SME for credit card implementation, servicing and lifecycle.
• Lead end-to-end delivery of credit card projects across teams.
• Serve as on-site single point of contact for delivery activities.
• Drive UAT, deployment, go-live coordination and post-go-live support.
• Collaborate with bank stakeholders to gather business requirements.
• Manage expectations under high-pressure banking environments.
• Identify risks and implement mitigation strategies.
• Track timelines, SLAs, escalate blockers.
• Report status and milestones to internal and client leadership.

Skills

Credit card systems

Delivery coordination

Client-facing communication

Stakeholder management

Banking domain knowledge

Education

Bachelor’s degree in Engineering or Finance

Tools

LOS/LMS/CBS integrations

Job description

Job Description | Program Manager - SME - CC

Who are we?

Falcon a Series-A funded cloud-native, AI-first banking technology & processing platform that helps banks, NBFCs, and PPIs quickly and affordably launch next-gen financial products, such as credit card, credit line on UPI, prepaid card, fixed deposits, and loans.

Since our 2022 launch, we’ve processed USD 1 .5Bn+ in transactions, signed on 12 of India's top financial institutions, & clocked USD 15 Mn+ in revenue. Our company is backed by marquee investors from around the world, including heavyweight investors from Japan, USA, as well as leading Indian ventures and banks.

We are looking for a dynamic and experienced Delivery & Implementation Manager with subject matter expertise in Credit Cards to support the successful implementation of credit card products and services for our banking partner. This role is based on the Bangalore location , and the ideal candidate will have hands-on experience in working with banks, managing delivery pressure, and leading end-to-end implementation cycles.

Key Responsibilities:

• Act as the subject matter expert (SME) for credit card implementation, servicing and lifecycle management
• Lead end-to-end delivery of credit card projects, including coordination with cross-functional teams – tech, product, operations, and compliance
• Serve as the single point of contact on-site at clients end for all delivery and implementation activities
• Drive UAT, deployment, go-live coordination, and post-go-live support
• Collaborate with bank stakeholders to gather and finalize business requirements
• Manage stakeholder expectations under high-pressure banking environments
• Identify potential risks and proactively implement mitigation strategies
• Track project timelines, ensure adherence to SLAs, and escalate blockers appropriately
• Regularly report project status, milestones, and issues to internal and client leadership.

Required Skills & Experience:

• 3–5 years of experience in the banking industry , with a focus on credit card systems / implementation
• Understanding of credit card lifecycle , including onboarding, transactions, disputes, billing, and collections
• Experience in project coordination, delivery planning, and issue resolution
• Client-facing communication and stakeholder management skills
• Ability to work under tight deadlines and manage multiple priorities in a banking setup
• Knowledge of card management systems , integrations with LOS/LMS/CBS is a plus.

Preferred Qualifications:

• Bachelor’s degree in Engineering, Finance, or related field; MBA preferred
• Certifications in project management (PMP, Prince2) or Agile methodologies are a plus
• Fast-paced, collaborative, and structured working environment
• Candidates must be willing to work closely with banking leadership and operations teams on-site

Location: Bangalore (Primarily on-site at client offices; may extend to other partner banks as required)