Lead Technology Manager - Tech Ops

Credit Saison India; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Credit Saison India is seeking a Lead Program Manager based in Bengaluru to manage multiple strategic programs in a fast-paced environment. The candidate must have 7-9 years of experience in program management with strong skills in stakeholder management and agile methodologies.

This hybrid role requires mentoring junior program managers, driving accountability, and operating effectively under pressure while maintaining quality benchmarks.

Qualifications

• 7-9 years of experience in Program Management, Project Management or PMO roles.
• Strong experience managing complex cross-functional programs independently.
• Excellent stakeholder management and executive communication skills.

Responsibilities

• Lead and execute multiple strategic programs/workstreams with complete ownership.
• Mentor and oversee junior program managers handling independent streams.
• Design, implement and optimize scalable operational and execution processes.

Skills

Program Management

Stakeholder Management

Agile/Scrum Methodologies

Conflict Resolution

Analytical Skills

Job description

Established in 2019, Credit Saison India (CS India) is one of India’s fastest growing NBFC lenders, operating across wholesale, direct lending and tech-enabled partnerships. With an AUM of over US$2B, 2.06 million active loans and a network of 100+ offices, CS India holds an AAA rating from CRISIL, a CARE rating, and operates under the Reserve Bank of India. The company is part of Saison International, a global financial firm listed on the Tokyo Stock Exchange, with operations in Singapore, India, Indonesia, Thailand, Vietnam, Mexico and Brazil.

Role Details

Location: Bengaluru (Hybrid)

Experience: 7-9 Years

Industry Preference: NBFC, FinTech, Financial Services, Startup Ecosystem

About The Role

Lead Program Manager responsible for managing multiple strategic programs and cross-functional initiatives in a fast-paced NBFC startup environment. Must blend program execution, stakeholder management, process governance, operational rigor, and people leadership. The role requires independent end-to-end program ownership, mentoring junior managers, and operating effectively under ambiguity and high pressure.

Key Responsibilities

• Program & Delivery Management
  • Lead and execute multiple strategic programs/workstreams with complete ownership
  • Define program plans, milestones, risks, and execution frameworks
  • Ensure delivery within committed timelines, scope and quality benchmarks
  • Drive execution rigor across cross-functional teams in a fast-moving environment
  • Track progress through governance mechanisms and periodic reviews
• Team Leadership & Mentorship
  • Mentor and oversee junior program managers handling independent streams
  • Provide guidance, prioritization support, escalation handling, and execution coaching
  • Build accountability and execution discipline across the team
• Process Excellence & Governance
  • Design, implement and optimize scalable operational and execution processes
  • Establish governance frameworks, reporting cadences and review mechanisms
  • Identify process gaps, inefficiencies and improvement opportunities
• Stakeholder & Escalation Management
  • Manage senior leadership stakeholders with confidence and clarity
  • Drive alignment across business, product, operations, risk, compliance, and technology teams
  • Proactively identify risks and manage escalations with structured problem-solving
  • Assertively handle scope creep while balancing priorities and delivery commitments
• Agile & Cross-Functional Execution
  • Run Scrum ceremonies, daily stand-ups, sprint reviews and governance calls
  • Coordinate across teams to unblock dependencies and ensure continuity
  • Operate effectively in chaotic or ambiguous situations while maintaining focus
• Ownership & Operational Excellence
  • Demonstrate strong ownership mindset and bias for action
  • Work hands-on and contribute at ground level when required
  • Thrive in startup environments with evolving priorities and rapid execution cycles

Required Skills & Qualifications

• 7-9 years of experience in Program Management, Project Management or PMO roles
• Strong experience managing complex cross-functional programs independently
• Proven ability to mentor and manage junior program managers
• Excellent stakeholder management and executive communication skills
• Strong escalation management and conflict resolution capabilities
• Experience in Agile/Scrum methodologies and execution frameworks
• Ability to manage ambiguity, shifting priorities and high-pressure delivery environments
• Strong analytical, planning, prioritization and execution skills
• Demonstrated ownership mindset and accountability
• Assertive yet collaborative working style

Domain Preference

• Prior experience or understanding of the NBFC, FinTech, Lending, Financial Services or Banking domain is a plus
• Familiarity with operational processes, risk/compliance coordination or lending ecosystems will be an advantage

Preferred Traits

• Strong execution orientation with a "get things done" attitude
• Comfortable working in startup and high-growth environments
• Ability to balance strategic thinking with operational execution
• High resilience and composure during chaotic situations
• Strong interpersonal and leadership capabilities
• Positive attitude, adaptability and collaborative mindset

Work Environment

• Hybrid work model based out of Bengaluru
• Candidates should either be based in Bengaluru or willing to relocate

Ideal Candidate Snapshot

• Can independently run large programs with minimal supervision
• Can lead people while staying deeply involved in execution
• Brings structure to ambiguity
• Is comfortable challenging scope creep and driving accountability
• Can effectively engage senior stakeholders while also working closely with execution teams
• Thrives in startup environments where agility, ownership and resilience are critical