Program Manager (R-19935)

Dun & Bradstreet; Mumbai City; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Dun & Bradstreet, located in Mumbai, seeks a seasoned transformation leader to drive enterprise‑wide initiatives in operations and technology. You will define roadmaps, shape operating models, and guide cross‑functional teams through complex changes, ensuring governance, risk control, and measurable business impact.

With 12+ years of experience, you will oversee programs from planning to delivery, manage stakeholders, and champion continuous improvement and digital enablement across the

Qualifications

• Bachelor’s degree is required.
• MBA or equivalent postgraduate qualification is preferred.
• Experience leading enterprise‑wide transformation initiatives.
• Experts in operating model design, process improvement and change management.

Responsibilities

• Transformation strategy and roadmap: define goals, create plans and measure success.
• Design operating models, governance, and ways of working for efficiency.
• Assess processes, identify gaps, and design improved future-state workflows.
• Manage transformation programs from planning through execution.
• Lead business analysis, gather requirements, and provide practical solutions.
• Collaborate with cross-functional teams across business, technology, and operations.
• Support change management with training and stakeholder engagement.
• Define KPIs and monitor progress to demonstrate business impact.
• Oversee governance forums, reporting, budgets, and risk management.
• Drive continuous improvement and partner with technology teams on digital upgrades.

Education

Bachelor’s degree

MBA or equivalent postgraduate qualification

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Location - Mumbai (BKC)

SBU - Technology

Function - Operations

Key Responsibilities:

• Transformation Strategy & Roadmap: Define transformation goals, create implementation plans, set success measures, and ensure alignment with business priorities.
• Operating Model Design: Review and improve organizational structures, governance, and ways of working to enhance efficiency.
• Process Transformation: Assess current processes, identify gaps, and design improved future-state processes.
• Program Delivery: Manage transformation projects from planning to execution, ensuring timely and successful delivery.
• Business Analysis & Problem Solving: Conduct assessments, gather requirements, facilitate discussions, and provide practical solutions.
• Cross-functional Leadership: Work with teams across business, technology, operations, finance, and compliance to drive outcomes.
• Change Management: Support business adoption through communication, training, and stakeholder engagement.
• Performance Measurement: Define and track KPIs to monitor progress and measure business impact.
• Governance & Executive Reporting: Manage governance forums, project reporting, risks, budgets, and key decisions.
• Continuous Improvement: Identify opportunities to improve processes, increase efficiency, and implement best practices.
• Technology-enabled Transformation: Partner with technology teams to deliver digital and system-driven improvements.
• Stakeholder Management: Build strong relationships with senior leaders and teams to drive alignment and execution.

Key Requirements:

• 12+ years of experience in business transformation, consulting, program management, or process excellence, organizational change, or strategic initiatives.
• Bachelor’s degree required; MBA or equivalent postgraduate qualification preferred.
• Experience leading enterprise-wide transformation initiatives and driving business change.
• Expertise in operating model design, process improvement, and change management.
• Strong stakeholder management skills with exposure to senior leadership.
• Proven track record in governance, risk management, budget oversight, and benefits realization.
• Experience managing consulting engagements or large transformation programs.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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