Program Manager – OPD Operations

Visit Health; Dadri; On-site; INR 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Personalized Health Plans

Health Check-ups & Screenings

Comprehensive Wellness Programs

Preventive & OPD Care

Job summary

Visit Health is seeking a high-ownership Program Manager to lead and scale our OPD operations engine. You will own end-to-end processes from appointment booking to post-service follow-up, driving TAT/SLA adherence and service quality across the provider network.

We value data-driven decision making, SOP design, dashboards, and collaboration with Product and Technology to automate improvements. This role demands 2–4 years of PM/ops experience in health-tech. MBA preferred.

Qualifications

• MBA from a reputed business school.
• Strong understanding of TAT/SLA management and process improvement.
• Experience in designing SOPs, dashboards, and MIS systems.

Responsibilities

• Own end-to-end OPD operations across appointment booking, cashless authorization, consultation fulfilment, diagnostics, pharmacy coordination, and post-service follow-up.
• Drive TAT, SLA adherence, service quality, and operational efficiency.
• Manage day-to-day provider network operations, partner coordination, and issue resolution.
• Oversee claims, billing, quality checks, and settlement processes.
• Design and implement SOPs, MIS, dashboards, and scalable operational processes.
• Drive process automation and improvement initiatives in collaboration with Product and Technology.
• Manage member and partner escalations and ensure timely resolution.

Skills

Operational metrics

TAT management

Stakeholder management

Problem solving

Data-driven

Education

MBA

Tools

Dashboards

MIS systems

Job description

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

• Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.
• Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.
• Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management.
• Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.
• Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.

Founding Team

The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.

What Sets Us Apart

• Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations.
• Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic.
• Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits.
• 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs.
• Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders.
• Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major corporations and MSMEs.
• Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors.
• Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022).
• Funding Success: Secured over $40 million in investments to drive growth and service expansion.

Future Vision

Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.

Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare.

We are looking for a high-ownership Program Manager to lead and scale our OPD operations engine.

Key Responsibilities

• Own end-to-end OPD operations across appointment booking, cashless authorization, consultation fulfilment, diagnostics, pharmacy coordination, and post-service follow-up.
• Drive TAT, SLA adherence, service quality, and operational efficiency.
• Manage day-to-day provider network operations, partner coordination, and issue resolution.
• Oversee claims, billing, quality checks, and settlement processes.
• Design and implement SOPs, MIS, dashboards, and scalable operational processes.
• Drive process automation and improvement initiatives in collaboration with Product and Technology.
• Manage member and partner escalations and ensure timely resolution.

What We're Looking For

• 2–4 years of relevant experience in Operations, Program Management, or Consulting.
• MBA from a reputed business school.
• Strong understanding of operational metrics, TAT/SLA management, and process improvement.
• Experience designing SOPs, dashboards, and MIS systems.
• Strong analytical, problem-solving, and stakeholder management skills.
• Consulting or high-growth startup experience preferred.
• Healthcare, insurance, or multi-stakeholder service operations exposure is an added advantage.

We are looking for someone who is data-driven, detail-oriented, and comfortable taking end-to-end ownership in a fast-paced health-tech environment.