TL/AM/M/SM - Operations

Getvisitapp; Bengaluru; Vor Ort; INR 1.200.000 - 2.400.000; Vollzeit

Zusammenfassung

Visit Health, a health-tech platform, is seeking an operations leader to manage resources, implement procedures, and drive client satisfaction across a portfolio of service providers. The role emphasizes SLA adherence, budgeting, and growth insights within a fast-growing startup environment.

The candidate should bring experience in e-commerce/online retail operations, strong communication skills, and a track record in P&L responsibilities to support scalable processes and strategic partnerships.

Qualifikationen

• Experience in e-commerce or online retail, managing operations at a tech startup.
• 1+ years of experience in Client Management, Account Management, SLA Management, Transformation Projects, Transitions, and P&L Responsibilities.
• Strong analytical thinking, budgeting oversight, and communication abilities.

Aufgaben

• Manage resources and develop/execute an operational plan.
• Ensure proper implementation of procedures.
• Serve as the primary point of contact for a designated portfolio of key Service Providers.
• Drive client retention, satisfaction, and contract renewals.
• Ensure delivery of key performance metrics, including user/client feedback and NPS. Maintain relationships with partner providers and optimize transaction costs.
• Track operational costs, manage department budgets, and allocate assets efficiently.
• Assess business growth needs and provide insights for process scaling.

Kenntnisse

Client Management

Account Management

SLA Management

Transformation Projects

Transitions

P&L Responsibilities

Leadership

Communication

Budgeting

Ausbildung

Bachelor's degree in Business Administration/Management or related field

Tools

Productivity tools

Data dashboards

ERP tools

Jobbeschreibung

Visit Health is a pioneering health-tech platform, founded by four BITS Pilani alumni, to democratize healthcare. Launched as a telemedicine platform in 2016, Visit Health has today grown into an all-in-one healthcare platform providing preventive, primary, holistic wellness, condition management, and care services to 80 lakh+ Indians through 80,000+ doctors, 8,500+ diagnostic centres, & 5,500+ pharmacies.

• Primary & OPD Benefits: Seamless OPD services right from doctor consults to medicine delivery, reducing out-of-pocket expenses through cashless OPD benefits.
• Preventive Health Management: Health check-ups & vaccines to fitness & gym membership for preventive & proactive healthcare management.
• Employee Assistance Program (EAP): 360-degree wellness ecosystem combining mental, financial, and legal consultations/expert-led advice, along with a mood tracker for a balanced work-life experience.
• Condition Management & Care Programs: Comprehensive programs for chronic condition management and specialized care programs for pregnancy, women, and elders.

Founding Team

The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible, and affordable healthcare for everyone.

What Sets Us Apart?

Designed for Evolving Healthcare: Unlike standalone wellness platforms, Visit Health combines OPD & teleconsultation, diagnostics & pharmacy, annual health checkups, mental wellness & EAP, fitness & gym memberships, gamified challenges, chronic condition management, cashless & reimbursement journeys, and a rewards ecosystem & engagement programs into one digital platform meeting all evolving demands.

Tech-led Customization & Integration

Visit Health’s deeply integrated technology ecosystem, which offers a modular, highly customizable implementation framework that integrates seamlessly with existing enterprise systems. Our implementation capabilities include HRMS integrations, Single Sign-On (SSO), API-based insurer & TPA integrations, employer-specific benefit configurations & real-time reporting dashboards. Our platform supports iOS, Android, and Progressive Web App experiences. This enables organizations to launch highly personalized healthcare ecosystems aligned to their workforce demographics & objectives.

Operational Quickness

Visit Health has shown excellent operational capabilities with 99% of claims processed within 24 hours, 90% of reimbursements settled within 3 working days, instant consultation booking confirmations, report delivery within 24 72 hours, and medicine delivery within 1-24 hours.

Robust Network

Visit Health’s robust and ever-growing healthcare network with 80,000+ doctors, 25,000+ hospitals & clinics, 8,500+ diagnostic centers, and 5,500+ pharmacies, which has enabled organizations to deliver consistent healthcare access to distributed and hybrid users across India.

• Expanding Primary Care Access: Serving over 80 lakh+ users with 16L+ health checkups, 20L+ teleconsultations, and 2L+ pharmacy orders annually.
• Strategic Partnerships: Partnered with 500+ corporates, 7000+ SMEs, and 22+ leading insurers.
• Awards & Recognition: Modi Prix Galien India award by the Galien Foundation, Institutional Excellence in Well-being award by BW Well-being World. Recognized as Top Healthtech AI Startups to Know by Digital Health News, Select 200 companies with Global business potential by D-Globalist & Forbes India, and Profitable Indicorn Startup by Titan Capital.
• Funding Success: Secured $40 million in investments and backed by leading investors like Docprime Technologies & Zydus Lifesciences.

Future Vision

Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce more advanced and accessible health solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible & affordable to lead healthier lives.

Visit Health — Empowering workforce & their families with accessible, affordable, and impactful healthcare.

Manage resources and develop/execute an operational plan.

Ensure proper implementation of procedures.

Serve as the primary point of contact for a designated portfolio of key Service Providers.

Drive client retention, satisfaction, and contract renewals.

Ensure delivery of key performance metrics, including user/client feedback and NPS. Maintain relationships with partner providers and optimize transaction costs.

Track operational costs, manage department budgets, and allocate assets efficiently.

Assess business growth needs and provide insights for process scaling.

Requirements

• Experience in e-commerce or online retail, managing operations at a tech startup.
• 1+ years of experience in Client Management, Account Management, SLA Management, Transformation Projects, Transitions, and P&L Responsibilities.
• Strong analytical thinking, problem-solving, budgeting oversight, and communication abilities.
• Bachelor's degree in Business Administration, Management, or related field. Proficiency in productivity applications, data dashboards, or enterprise resource planning (ERP) tools
• Proven experience in managing operations and onboarding new Service Provider.
• Excellent communication and leadership skills.