Program Manager (Mumbai)

Osfin.ai; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Osfin.ai is seeking a dynamic Technical Program Manager to drive the implementation of our financial operation solutions for clients in India. You will manage end-to-end projects, coordinate cross-functional teams, and ensure data-driven process improvements throughout the lifecycle.

The role requires strong analytical skills, SQL proficiency, and a proven ability to lead multiple projects concurrently. A Tier 1/2 engineering or business school background is preferred, with opportunities to

Qualifications

• Minimum of 3 years in project management, preferably in financial services, software implementation, consulting, or analytics.
• Strong analytical skills with data analysis, SQL querying, and handling large datasets.
• Excellent communication and interpersonal skills for managing client relationships.
• Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.
• Proven expertise in financial operation processes; BI solutions or low-code tools are a plus.
• Graduated from a Tier 1 or Tier 2 engineering or business school.

Responsibilities

• Client engagement: serve as primary contact for assigned clients and build relationships.
• Project management: lead end-to-end implementation, on time, within scope and budget.
• Process analysis and improvement: evaluate workflows and optimize using Osfin's platform.
• Data analysis: analyze large datasets, use SQL queries to derive insights.
• Problem solving: break down complex issues and develop solutions with stakeholders.
• Process excellence: apply Lean Six Sigma methodologies to boost efficiency.
• Customer excellence: train, support, and proactively address client needs.

Skills

Project management

Data analysis

SQL queries

Client management

Cross-functional leadership

Communication

BI tools

Low-code tools

Lean Six Sigma

Education

Tier 1/2 engineering or business school

Tools

BI platforms

Low-code platforms

Job description

About Us

Osfin.ai is a leading provider of financial operation solutions, dedicated to helping organizations streamline their financial processes and achieve operational excellence. Our innovative platform empowers clients to automate complex operations, ensuring accuracy and efficiency in their financial operations.

Position Overview

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of Osfin's solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program Manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities

• Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operational processes and requirements. Build and maintain strong relationships to facilitate successful implementations.
• Project Management: Lead the end-to-end implementation of Osfin's solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross‑functional teams to align resources and objectives.
• Process Analysis and Improvement: Evaluate clients' existing operational workflows, identify inefficiencies, and recommend optimized processes leveraging Osfin's platform. Utilize process mapping and data analysis to drive continuous improvement.
• Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of Osfin's solutions. Employ statistical tools and SQL‑based queries to interpret data and provide actionable insights.
• Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.
• Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.
• Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications

• Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting, or analytics.
• Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.
• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
• Demonstrated ability to lead cross‑functional teams and manage multiple projects concurrently.
• Proven expertise in financial operation processes and related software solutions is a plus.
• Proficiency in developing business intelligence solutions or with low‑code tools is a plus.
• Graduated from a Tier 1 or Tier 2 engineering or business school.

Why Join Osfin?

• Opportunity to work with a cutting‑edge financial technology company.
• Collaborative and innovative work environment.
• Competitive compensation and benefits package.
• Professional development and growth opportunities.

If you are a proactive leader with a passion for process excellence and customer success, we invite you to apply for the Technical Program Manager position at Osfin. Join us in transforming the future of financial operations.

In case of any queries, feel free to reach out to us at [e-mail]