Program Manager (Bengaluru)

Osfin; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Osfin is seeking a seasoned Technical Program Manager to lead the implementation of its financial operation solutions for clients in Bengaluru. You will own end-to-end projects, coordinate cross-functional teams, and ensure on-time delivery and client satisfaction.

You will analyse client workflows, optimize processes using Osfin’s platform, and leverage SQL data analysis to drive configuration accuracy. Strong communication and project leadership are essential for success.

Qualifications

• 3+ years in project management in financial services, software implementation, consulting, or analytics.
• Strong analytical skills with data analysis, SQL querying, and handling large datasets.
• Excellent communication and interpersonal skills for client relationships.
• Ability to lead cross-functional teams and manage multiple projects.
• Experience with financial operation processes and related software is a plus.
• Proficiency with low-code tools and BI solutions is a plus.
• Graduated from Tier 1 or Tier 2 school.

Responsibilities

• Client engagement as primary contact for assigned clients.
• Lead end-to-end implementation of Osfin solutions.
• Evaluate clients' workflows and optimize processes with Osfin platform.
• Analyze large datasets to ensure proper configuration and integration using SQL.
• Break down problems and develop solutions with clients and teams.
• Advocate for Lean Six Sigma and process excellence.
• Ensure customer excellence through training, support, and issue resolution.

Skills

Project management

Data analysis

SQL querying

Communication

Cross-functional leadership

Process improvement

BI tools

Education

Tier 1 or Tier 2 engineering/business school

Tools

BI tools

Low-code platforms

Job description

Osfin.ai is a leading provider of financial operation solutions, dedicated to helping organizations streamline their financial processes and achieve operational excellence. Our innovative platform empowers clients to automate complex operations, ensuring accuracy and efficiency in their financial operations.

Position Overview:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of Osfin's solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program Manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities:

• Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operational processes and requirements. Build and maintain strong relationships to facilitate successful implementations.
• Project Management: Lead the end-to-end implementation of Osfin's solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.
• Process Analysis and Improvement: Evaluate clients' existing operational workflows, identify inefficiencies, and recommend optimized processes leveraging Osfin's platform. Utilize process mapping and data analysis to drive continuous improvement.
• Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of Osfin's solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.
• Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.
• Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.
• Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

• Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting, or analytics.
• Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.
• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
• Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.
• Proven expertise in financial operation processes and related software solutions is a plus.
• Proficiency in developing business intelligence solutions or with low-code tools is a plus.
• Graduated from a Tier 1 or Tier 2 engineering or business school.

Why Join Osfin?

• Opportunity to work with a cutting-edge financial technology company.
• Collaborative and innovative work environment.
• Competitive compensation and benefits package.
• Professional development and growth opportunities.

If you are a proactive leader with a passion for process excellence and customer success, we invite you to apply for the Technical Program Manager position at Osfin. Join us in transforming the future of financial operations.

In case of any queries, feel free to reach out to us at [e-mail]