Program Manager- Jaipur

GVK Emergency Management and Research Institute (GVK EMRI); Jhalawar; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

GVK Emergency Management and Research Institute (GVK EMRI) invites applications for an Operations Lead responsible for managing the 108 ambulance and 112 FRV services across districts in Rajasthan. You will provide leadership to 150–200 field employees, ensure high-quality patient care, and maintain strong relations with government authorities and hospitals.

The role requires effective communication, strategic planning, and hands-on oversight of fleet utilization, vendor management, media

Qualifications

• Strong communication, team building, negotiation and analytical skills.
• Fluency in Hindi and English; readiness to relocate anywhere in Rajasthan.

Responsibilities

• Oversee operations of 108 Ambulances and 112 FRV in assigned districts.
• Provide leadership to 150–200 operations staff.
• Maintain govt relations and execute SLAs with District Collectors quarterly.
• Handle operational issues and escalations from key stakeholders.
• Maintain hospital relations for prompt patient care and ambulance uptime.
• Drive vendor relations (fleet, fuel, oxygen) and MIS reporting.

Skills

Communication skills

Team leadership

Negotiation

Analytical skills

Hindi & English fluency

Job description

1. Responsible for Operations of 108 Ambulances and 112 FRV in the assigned district(s).
2. To provide leadership to 150 to 200 employees in the area of operations
3. Responsible for Partner relations, leveraging Govt Relations in the Districts.
4. Adhere to SLAs on conduct of Executive Committee meeting with the District Collector(s), once in every quarter and also represent GVK -EMRI GHS, in all review meetings in the District conducted by Govt. Authorities.
5. Handling operations issues and escalations from key stake holders in the District.
6. Maintaining good Hospital Relations to ensure prompt care of patients taken by 108 ambulances.
7. Responsible for handling maximum emergencies possible in the assigned territory through the optimum utilization of available resources through proper manpower planning & positioning, better fleet management to ensure maximum uptime of ambulances.
8. Effectively manage and motivate Field manpower for smooth operations.
9. Ensure cordial relations with the Media, conduct Press meets periodically and ensure optimal media coverage about 108 services in the assigned area of operations.
10. Develop comprehensive plans to conduct EM training programs in the assigned territory.
11. Responsible for conducting brand awareness campaigns/activities/public engagement activities Presentations, Events, co- branding etc .
12. Identify and develop New Vendors (Fleet, Fuel, Oxygen) in district/ assigned area of operations and effectively manage vendor relations for smooth operations.
13. Driving Key Initiatives for strengthening operations.
14. Handling & dissemination of MIS reports.

Required Candidate profile

• Should have effective communication, team building, negotiation and analytical skills, good reading and writing skills with fluency in Hindi & English. Ready to relocate anywhere in Rajasthan