Program Manager II, Outsourcing Partner Agility, Verifications and Risk Management Ops

Amazon Robotics; Hyderabad, Secunderabad; Presencial; INR 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

ADCI - BLR 14 SEZ - F07 is seeking a Vendor Manager for the Partner Agility Program Team (PAT) in Hyderabad. You will own vendor performance, drive cost efficiency, and ensure SLAs and quality benchmarks across outsourcing partners.

You will collaborate with internal stakeholders like Finance, Operations, and Compliance, analyze data, and implement process improvements to scale vendor operations while maintaining high standards of service delivery.

Formación

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams.
• 3+ years of defining and implementing data-driven process improvements.
• Bachelor's degree required.
• Advanced Excel and SQL knowledge.

Responsabilidades

• Manage day-to-day vendor relationships and performance against SLAs and KPIs.
• Validate vendor-reported volumes against internal dashboard data to ensure invoicing accuracy.
• Partner with Finance to track cost savings and budget adherence.
• Collaborate with SPS VM and GCP during vendor shortlisting and selection processes.
• Conduct root cause analysis on vendor performance misses and drive corrective actions.
• Develop and maintain vendor performance reporting (weekly, monthly).
• Identify process improvement opportunities using data-driven insights.
• Manage stakeholder communication across Ops, GPO, Compliance, QA, Finance, and Leadership teams.
• Ensure contract scope, timelines, and deliverables align with business objectives.
• Support change management initiatives related to vendor operations.

Conocimientos

Vendor management

Data analysis

Cross-functional collaboration

Process improvement

PM / program management

Educación

Bachelor's degree

Herramientas

SQL

Excel

Descripción del empleo

Description

Are you passionate about driving vendor performance and operational excellence Do you thrive where data-driven insights shape strategic decisions and cross-functional collaboration is key to success

What we do

Amazon's seller verification operations run at global scale, and that scale demands workforce agility. The Partner Agility Program Team (PAT) brings that agility by managing strategic outsourcing partnerships for manual verification work, ensuring Amazon can flex capacity to match volume needs without compromising quality or speed.

The Partner Agility Program Team (PAT) owns manual outsourcing end-to-end from scoping what gets outsourced, to managing vendor relationships with GCP, to delivering program outcomes across agility, cost, and scale. We lead vendor selection and due diligence, drive contract negotiations and SLA setup, and own strategic capacity planning across the portfolio. We set direction, manage transitions, and work across planning teams, Finance, Operations, Tech, Data Security and Business Continuity to ensure every outsourcing decision translates into measurable program success.

What We're Looking For

A Vendor Manager in PAT owns vendor performance management, drives operational improvements, and ensures vendors meet contractual SLAs and quality benchmarks.

This role requires strong analytical skills, stakeholder management across multiple internal and outsourced vendor teams, and the ability to navigate ambiguity in vendor operations.

Key job responsibilities

• Manage day-to-day vendor relationships and performance against SLAs and KPIs
• Validate vendor-reported volumes against internal dashboard data to ensure invoicing accuracy
• Partner with Finance to track cost savings and budget adherence
• Collaborate with SPS VM and GCP during vendor shortlisting and selection processes
• Conduct root cause analysis on vendor performance misses and drive corrective actions
• Develop and maintain vendor performance reporting (weekly, monthly)
• Identify process improvement opportunities using data-driven insights
• Manage stakeholder communication across Ops, GPO, Compliance, QA, Finance, and Leadership teams
• Ensure contract scope, timelines, and deliverables align with business objectives
• Support change management initiatives related to vendor operations

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

ADCI - BLR 14 SEZ - F07

Job ID: A10570329