PM II, SPIV Vendor Mgmt, Verifications & Risk Management Ops - VRMO

Amazon; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

ADCI in Hyderabad is seeking a Vendor Manager for the Partner Agility Program Team (PAT) to drive vendor performance and operational excellence. You will manage relationships, validate volumes, and work with Finance and multiple internal/external teams to meet SLAs and cost targets.

The role emphasizes analytical skills, stakeholder management, and the ability to navigate ambiguity in vendor operations. Join a fast-paced, data-driven environment at Amazon’s PAT.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's degree is required.
• Advanced Excel skills (Pivot Tables, VLOOKUP).
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Manage day-to-day vendor relationships and performance against SLAs and KPIs.
• Validate vendor-reported volumes against internal dashboard data to ensure invoicing accuracy.
• Partner with Finance to track cost savings and budget adherence.
• Collaborate with SPS VM and GCP during vendor shortlisting and selection processes.
• Conduct root cause analysis on vendor performance misses and drive corrective actions.
• Develop and maintain vendor performance reporting (weekly, monthly).
• Identify process improvement opportunities using data-driven insights.
• Manage stakeholder communication across Ops, GPO, Compliance, QA, Finance, and Leadership teams.
• Ensure contract scope, timelines, and deliverables align with business objectives.
• Support change management initiatives related to vendor operations.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

SQL

Education

Bachelor's degree

Tools

Excel

Job description

Are you passionate about driving vendor performance and operational excellence? Do you thrive where data-driven insights shape strategic decisions and cross-functional collaboration is key to success?

What we do ?

Amazon's seller verification operations run at global scale, and that scale demands workforce agility. The Partner Agility Program Team (PAT) brings that agility by managing strategic outsourcing partnerships for manual verification work, ensuring Amazon can flex capacity to match volume needs without compromising quality or speed.

What We're Looking For

A Vendor Manager in PAT owns vendor performance management, drives operational improvements, and ensures vendors meet contractual SLAs and quality benchmarks.

This role requires strong analytical skills, stakeholder management across multiple internal and outsourced vendor teams, and the ability to navigate ambiguity in vendor operations.

Key job responsibilities

• Manage day-to-day vendor relationships and performance against SLAs and KPIs
• Validate vendor-reported volumes against internal dashboard data to ensure invoicing accuracy
• Partner with Finance to track cost savings and budget adherence
• Collaborate with SPS VM and GCP during vendor shortlisting and selection processes
• Conduct root cause analysis on vendor performance misses and drive corrective actions
• Develop and maintain vendor performance reporting (weekly, monthly)
• Identify process improvement opportunities using data-driven insights
• Manage stakeholder communication across Ops, GPO, Compliance, QA, Finance, and Leadership teams
• Ensure contract scope, timelines, and deliverables align with business objectives
• Support change management initiatives related to vendor operations

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - BLR 14 SEZ - F07

Job ID: A10570329