Senior Program Manager, Financial Deductions

Amazon; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Amazon is seeking a Senior Program Manager for Financial Deductions in Bengaluru. You will own the strategy and design for the FD VCP, drive cross-functional alignment across FinOps, AVS, Retail, ISM, and Category Leadership, and scale frameworks from pilot to multi-marketplace operations.

You will lead governance, measurement, and problem-solving efforts to deliver measurable improvements, secure investments, and shape the vendor experience transformation roadmap with global impact.

Qualifications

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years program or project management experience.
• 5+ years delivering cross-functional projects.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Drive continuous program improvement by defining success metrics, building measurement frameworks, and enabling data-driven decision making across WBR, MBR, QBR, and Account Manager Scorecard governance cadences
• Design and scale proactive vendor defect prevention programs across marketplaces by building globally replicable playbooks, operating models, and program frameworks that convert pilot programs into multi-marketplace operations
• Influence senior leadership stakeholders to secure investment decisions, resource allocation, and strategic buy-in for program growth by writing effective narratives (BRDs, PR-FAQs) and presenting to directors and vice presidents
• Partner with cross-functional teams (FinOps, AVS, Retail, ISM, Category Leadership) to define program strategy, set objectives, analyze data, and drive measurable improvements — proactively identifying and mitigating risks across teams, processes, and systems before they become roadblocks
• Own the vendor experience transformation roadmap (VSAT), designing engagement frameworks and feedback mechanisms that improve vendor satisfaction while partnering with Account Management leadership on execution and delivery

Skills

Program management

Cross-functional collaboration

Data analysis

Stakeholder management

Problem solving

Education

Master's degree or MBA

Job description

Senior Program Manager, Financial Deductions

Job ID: 10578252 | ADCI - BLR 14 SEZ - F07

Are you ready to own the strategy that eliminates millions in vendor financial friction? Amazon's EU Financial Deductions Vendor Compliance Program (FD VCP) is seeking a Program Manager III to drive strategic program design, cross-functional stakeholder alignment, and scalable mechanism-building across our global vendor compliance ecosystem. You'll operate as a single-threaded owner with full autonomy — from problem definition to solution design, stakeholder alignment, launch, and impact measurement — turning pilot programs into scaled, multi-marketplace operations. This is not your typical program management role. You'll shape the strategic direction of a dual-service model — Proactive account management and E2E Financial dispute settlement — partnering closely with the Account Management leadership who owns business goals and team execution. Your focus will be on designing program frameworks, building governance mechanisms, driving vendor experience transformation (VSAT), and influencing cross-functional teams spanning FinOps, Amazon Vendor Services, Retail, Item and Supply Management, and Category Leadership to unlock operational efficiencies and sustained metric improvement at scale.

Key job responsibilities

• Drive continuous program improvement by defining success metrics, building measurement frameworks, and enabling data-driven decision making across WBR, MBR, QBR, and Account Manager Scorecard governance cadences
• Design and scale proactive vendor defect prevention programs across marketplaces by building globally replicable playbooks, operating models, and program frameworks that convert pilot programs into multi-marketplace operations
• Influence senior leadership stakeholders to secure investment decisions, resource allocation, and strategic buy-in for program growth by writing effective narratives (BRDs, PR-FAQs) and presenting to directors and vice presidents
• Partner with cross-functional teams (FinOps, AVS, Retail, ISM, Category Leadership) to define program strategy, set objectives, analyze data, and drive measurable improvements — proactively identifying and mitigating risks across teams, processes, and systems before they become roadblocks
• Own the vendor experience transformation roadmap (VSAT), designing engagement frameworks and feedback mechanisms that improve vendor satisfaction while partnering with Account Management leadership on execution and delivery

About the team

Join the EU FD VCP team where you'll own the strategic program roadmap that is driving millions in vendor financial recovery across Amazon's vendor compliance ecosystem — launching programs in new countries, designing scalable frameworks, and shaping the vendor experience across marketplaces. Our vision is to be recognized as the worldwide specialized center of excellence for Financial Deductions, empowering Retail and Amazon Vendor Services teams across all Amazon marketplaces with expert resolution support, proactive dispute prevention, and scalable financial health solutions that reclaim critical bandwidth and drive vendor satisfaction.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.