Senior Program Manager, IPV Process OPS

Amazon; Bengaluru; On-site; INR 1,800,000 - 2,700,000; Full time

Job summary

Amazon in Bengaluru seeks a Program Manager to join the Global Process Owner team for IPV operations at Seller locations. The role focuses on protecting customers while maintaining a strong seller experience across VRMO initiatives.

You will drive cross-functional programs, support GenAI efforts, and ensure governance and change-management discipline for multi-team launches. Strong analytical and Six Sigma background is preferred.

Qualifications

• Bachelor's degree required.
• Experience leading large multi-organizational initiatives.
• Proven analytical aptitude with data-driven decision making.
• Experience in operations and program governance.

Responsibilities

• Identification, execution & delivery of programs targeting reduction of bad actors worldwide.
• Support GenAI initiatives to reduce effort and improve seller experience.
• Partner with cross-functional teams to identify opportunities for collaboration.
• Support governance of programs including process, tools, audits and inspections.
• Design and execute Change Management for new program launches.

Skills

Program management

Risk management

Cross-functional collaboration

Data analysis

GenAI awareness

Change management

Negotiation skills

Leadership

Education

Bachelor's degree

MBA or Masters degree in related field

PMP certification

Certified Six Sigma Black Belt

Job description

We are seeking a Program Manager who will be part of Global Process Owner team for our In person Verification (IPV) function focusing on IPV at Seller / Amazon locations. This role will be part of our Amazon Registration & Compliance Operations (VRMO) organization. The VRMO organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.

Key job responsibilities

• Identification, execution & delivery of programs & projects targeted at reducing bad actors world wide
• Support implementation of GenAI initiatives and programs, that would reduce effort and improve seller experience.
• Partner with cross functional teams, Business Stakeholders, Finance to identify ongoing opportunities to collaborate on bad actor identification and reduction.
• Support Implementation and execution of governance of the programs from partner teams including process, tools, audit, inspection, mechanisms.
• Effective design, implementation, execution of the Change Management related to new program launches

Basic Qualifications

• Bachelor's degree
• Prior risk experience is an added advantage
• Large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals
• Experience working in an Operations environment, driving improvements that have resulted in measurable business impact
• Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
• Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
• Good oral, written and interpersonal communication skills
• Demonstrated ability to work well in a team environment and work under tight deadlines
• Influencing skills and negotiation skills
• Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical communities
• Ability to motivate and focus people resources where there is no direct reporting relationship
• 7+ years experience in program or project management
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
• Influencing skills and negotiation skills
• Ability to motivate and focus people resources where there is no direct reporting relationship
• MBA or Masters degree in related field Certified Project Management Professional (PMP)
• Certified Six Sigma Black Belt
• In depth understanding of GenAI and any other AI related improvements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.