Program Manager II, BAR, BAR

Amazon Inc.; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amazon is seeking a Risk Manager to join the BAR team in Hyderabad, India. You will lead automation initiatives (LLM, ML, Python) to strengthen risk mining and audit across operations, designing scalable processes and building models to improve quality and cost accuracy.

The role involves cross-functional collaboration, data-driven analysis and change management from conception to implementation, focusing on reducing defects and improving operational efficiency.

Qualifications

• 3+ years of program or project management experience with cross-functional teams.
• Experience using data and metrics to drive improvements and decisions.
• Knowledge of Excel (Pivot Tables, VLookUps) and SQL for data analysis.
• Bachelor's degree required.

Responsibilities

• Design systems to align CTQ with inputs (people, materials, equipment, software, finance).
• Incorporate LLMs and automation into process design.
• Lead process improvement initiatives.
• Perform time and motion, safety, and cost analyses to guide changes.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Education

Bachelor's degree

Tools

SQL

Excel

Job description

Job ID: 10560170 | ADCI HYD 20 SEZ - H94

At Amazon, we are working to be the earth's most customer - centric company. If you would like to help us build the place that help customers get their issues resolved in the fastest time possible, this is your chance to make history.

We are looking for an exceptional Risk Manager to join our BAR team to lead automation solution from scratch (LLM, ML model based, Python). Our team supports and optimizes process across operations sites that help minimize defects and improve SX. We build new models and optimization tools that help to scale quality audit mechanism.

Key job responsibilities

• Designing systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.
• Leveraging and integrating advanced technology like LLM, Automations into process design to maximize return on investment and minimize costs.
• Innovating and designing new or improved processes to support the business needs.
• Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and environmental impact analysis.
• Recommending and implementing changes to procedures, work methods, and labor standards based on these analyses.
• Project and Change management from conception to completion.
• Build and publish critical data for understanding areas of financial opportunity and continuous improvement activity results, analyze root causes of difficult problems using statistical tools, and support the creation of reports and executive level documents.
• Experience working in or supporting a fast-paced operations environment.

About the team

Business Assessment and Reinforcement (BAR) owns risk mining and audit for high judgement complex decisions including one way door inventory disposal and funds withholding decisions that routinely end in litigation. We support SPIV & FRM orgs to drive improvements in investigation judgement and accuracy in enforcement decisions along with driving innovation and business excellence based on inspection of operational processes and requirements from our partner teams. We implement ops efficiency solutions on behalf for ops and program teams by identifying and fixing gaps where confirmed bad actors have a good experience or good sellers have a bad experience.

Basic Qualifications

• - 3+ years of program or project management experience
• - 3+ years of working cross functionally with tech and non-tech teams experience
• - 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• - Bachelor's degree
• - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• - Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• - 3+ years of driving process improvements experience
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.