Program Manager, IN Seller Reimbursements

Amazon; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon is seeking an experienced Program Manager in Bengaluru to lead reimbursement program initiatives and escalations. You will partner across teams to reduce defects while improving seller experience, implement robust processes, analyze data, and standardize procedures under guidance.

Strong communication and collaborative work style are essential to deliver results. The ideal candidate will manage multiple priorities, be detail-oriented, and proficient with project management tools, while

Qualifications

• 2+ years of program or project management experience.
• 3+ years of CMMS program experience.
• 3+ years of maintenance planner/scheduler experience in industry.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor's degree in a relevant field or 2+ years Amazon RME BB/3P experience.
• Flexibility to work weekends, nights, and holidays.

Responsibilities

• Own the program, define and achieve KPIs; drive performance improvements.
• Pull data, perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects.
• Communicate updates during weekly/monthly/quarterly reviews.
• Share blockers with stakeholders and ensure on-time delivery.
• Escalate issues to owners and ensure resolutions are implemented.

Skills

Program management

CMMS

Maintenance planning

Scheduling

Communication skills

Education

Bachelor's degree in relevant field

Tools

MS Word

MS Excel

Job description

Description

We are looking for an experienced program manager to lead program(s) and/or escalations management for the space of reimbursements. In this vertical, we drive initiatives by partnering with various teams to reduce process defects while improving seller experience. An ideal candidate has solid program management skills and is eager to develop them further. S/he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute to resolving them. This job requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a strong commitment to completing projects and delivering results. The ideal Credit Operations Lead will be detail-oriented, organized, and able to juggle multiple priorities effectively. S/he should be proficient in using project management tools and be ready to learn and adapt to new methodologies and technologies.

Key job responsibilities

• Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
• Ability to pull data and perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.
• Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
• Must be able to systematically escape problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic Qualifications

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience using Microsoft Projects software
• Experience with material handling systems (MHS) installation, operation and maintenance
• Experience working in an analytical environment with cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Karnataka - B56

Job ID: A10488944