Program Manager II, BAR, BAR

Amazon; Hyderabad; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Amazon Hyderabad is seeking an experienced Risk Manager to join the BAR team and lead automation initiatives from scratch using LLM, ML models, and Python. You will optimize cross-site processes, reduce defects, and scale quality audit mechanisms across operations.

The role focuses on CTQ alignment, ROI optimization through tech-enabled design, and rigorous data-driven analysis. You will drive change, publish insights, and partner with multiple stakeholders in a fast-paced environment.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of cross-functional collaboration with tech and non-tech teams.
• 3+ years of data-driven process improvement using metrics.
• Bachelor's degree.
• Advanced Excel (Pivot Tables, VLOOKUP) and SQL knowledge.
• Experience defining program requirements and using data to drive improvements.

Responsibilities

• Designing systems that increase CTQ by integrating people, materials, equipment, software, and finance.
• Leveraging LLMs and automation to maximize ROI and reduce costs.
• Designing new or improved processes to support business needs.
• Conducting time and motion, safety, ergonomics, cost and environmental impact analyses.
• Recommending changes to procedures, work methods, and labor standards.
• Project and change management from conception to completion.
• Build and publish critical data for understanding financial opportunities and improvements.
• Analyze root causes using statistical tools and prepare executive level reports.
• Experience working in a fast-paced operations environment.

Skills

Program management

Cross-functional collaboration

Data-driven process improvement

Advanced Excel

Education

Bachelor's degree

Tools

SQL

Excel

Job description

Description

At Amazon, we are working to be the earth's most customer - centric company. If you would like to help us build the place that help customers get their issues resolved in the fastest time possible, this is your chance to make history.

We are looking for an exceptional Risk Manager to join our BAR team to lead automation solution from scratch (LLM,ML model based, Python) . Our team supports and optimizes process across operations sites that help minimize defects and improve SX. We build new models and optimization tools that help to scale quality audit mechanism.

Key job responsibilities

Designing systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.

Leveraging and integrating advanced technology like LLM, Automations into process design to maximize return on investment and minimize costs.

Innovating and designing new or improved processes to support the business needs.

Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and environmental impact analysis.

Recommending and implementing changes to procedures, work methods, and labor standards based on these analyses.

Project and Change management from conception to completion.

Build and publish critical data for understanding areas of financial opportunity and continuous improvement activity results, analyze root causes of difficult problems using statistical tools, and support the creation of reports and executive level documents.

Experience working in or supporting a fast-paced operations environment

About the team

Business Assessment and Reinforcement (BAR) owns risk mining and audit for high judgement complex decisions including one

way door inventory disposal and funds withholding decisions that routinely end in litigation. We support SPIV & FRM orgs to drive

improvements in investigation judgement and accuracy in enforcement decisions along with driving innovation and business

excellence based on inspection of operational processes and requirements from our partner teams. We implement ops efficiency

solutions on behalf for ops and program teams by identifying and fixing gaps where confirmed bad actors have a good experience or good

sellers have a bad experience.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.