Program Manager, S&OP (Fulfillment & Operations)

Amazon; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Amazon India is seeking Program Managers to run complex, cross-functional supply chain projects within the centralized supply chain planning function. This role is akin to internal consulting, driving large, high-impact initiatives and launching new supply chain models.

You will partner with finance, supply chain execution, transportation, and tech teams to scope, measure, and deliver transformative improvements with clear roadmaps and leadership reporting.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.

Responsibilities

• Drive large high impact supply chain projects with cross-functional teams.
• Own project scope, timeline, and milestones from initiation to execution.
• Develop roadmaps and metrics; write progress reports for leadership.
• Liaise across functions to clear issues and bottlenecks.
• Work with technology teams to scope changes as needed.
• Single-thread ownership of initiatives.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Process improvement

SQL

Excel

Education

Bachelor's degree

Tools

SQL

Job description

We are hiring Program Managers to run complex and cross functional supply chain projects. This role is a part of the centralized supply chain planning function at Amazon India. The role is very much like an internal consulting role where the incumbent will drive large high impact projects in supply chain. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or launching exciting new supply chain models.

The incumbent will be own the following -

• 1) They will be responsible for working with finance, supply chain execution, transportation and other Amazon teams to identify pain points and scope out large high impact projects
• 2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives
• 3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution.
• 4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis
• 5) They will liaise across functions to drive their project and help clear issues and bottlenecks.
• 6) They will work with technology teams to scope out and drive any tech changes that are needed

Above all, we expect program managers to be single threaded owners for their initiatives. This is a high ownership position where you directly control your destiny.

Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.