Program Manager

Eyeota; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Eyeota seeks a senior Transformation Leader to drive strategy, design and execution of enterprise-wide change at Mumbai-based Technology Operations. You will define transformation goals, create roadmaps, and ensure alignment with business priorities, while optimizing operating models and governance.

You will lead programs, manage stakeholders, and champion continuous improvement with measurable benefits. You will partner with business and technology teams to deliver digital and process-driven

Qualifications

• 12+ years of experience in business transformation or related fields.
• Experience leading enterprise-wide transformation initiatives.
• Expertise in operating model design and change management.
• Strong stakeholder management with senior leadership exposure.
• Governance, risk management, and budget oversight experience.

Responsibilities

• Define transformation goals and roadmaps aligned with business priorities.
• Review and improve operating models, governance, and ways of working.
• Assess processes, identify gaps, and design future-state improvements.
• Manage transformation programs from planning to execution.
• Lead business analysis and problem solving with practical solutions.
• Collaborate with cross-functional teams to drive outcomes.
• Support change management with stakeholder engagement and training.
• Define and track KPIs to monitor progress and impact.
• Oversee governance forums, reporting, risks, budgets, and decisions.
• Pursue continuous improvement and technology-enabled improvements.

Skills

Transformation leadership

Operating model design

Program management

Stakeholder management

Change management

Business analysis

Education

Bachelor's degree

MBA

Job description

Key Responsibilities

• Transformation Strategy & Roadmap: Define transformation goals, create implementation plans, set success measures, and ensure alignment with business priorities.
• Operating Model Design: Review and improve organizational structures, governance, and ways of working to enhance efficiency.
• Process Transformation: Assess current processes, identify gaps, and design improved future-state processes.
• Program Delivery: Manage transformation projects from planning to execution, ensuring timely and successful delivery.
• Business Analysis & Problem Solving: Conduct assessments, gather requirements, facilitate discussions, and provide practical solutions.
• Cross-functional Leadership: Work with teams across business, technology, operations, finance, and compliance to drive outcomes.
• Change Management: Support business adoption through communication, training, and stakeholder engagement.
• Performance Measurement: Define and track KPIs to monitor progress and measure business impact.
• Governance & Executive Reporting: Manage governance forums, project reporting, risks, budgets, and key decisions.
• Continuous Improvement: Identify opportunities to improve processes, increase efficiency, and implement best practices.
• Technology-enabled Transformation: Partner with technology teams to deliver digital and system-driven improvements.
• Stakeholder Management: Build strong relationships with senior leaders and teams to drive alignment and execution.

Key Requirements

• 12+ years of experience in business transformation, consulting, program management, or process excellence, organizational change, or strategic initiatives.
• Bachelor s degree required; MBA or equivalent postgraduate qualification preferred.
• Experience leading enterprise-wide transformation initiatives and driving business change.
• Expertise in operating model design, process improvement, and change management.
• Strong stakeholder management skills with exposure to senior leadership.
• Proven track record in governance, risk management, budget oversight, and benefits realization.
• Experience managing consulting engagements or large transformation programs.

Location: Mumbai

SBU: Technology

Function: Operations