Manager-Transformation

Ujjivan Small Finance Bank; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Health Insurance

Performance Bonuses

Training Opportunities

Job summary

Ujjivan Small Finance Bank is seeking a Manager – Transformation to support bank-wide initiatives and enhance operational efficiency. The role involves developing program plans, managing budgets, and ensuring adherence to governance frameworks.

The ideal candidate should have a Master’s degree in Business Administration and 5-8 years of relevant experience in banking or consulting. Strong communication and analytical skills are essential for success in this fast-paced environment.

Qualifications

• Master's degree in Business Administration with specialization in Strategy, Finance, or Banking.
• 5-8 years of experience in banking, financial services, consulting, or transformation roles.
• Strong communication skills, attention to detail, and problem-solving capabilities.

Responsibilities

• Develop program charters, detailed project plans, and timelines for transformation initiatives.
• Track program budgets, utilization, and cost-benefit alignment.
• Ensure transformation initiatives improve customer experience and service quality.

Skills

Program/Project Management

KPI Design & Benefits Realization Tracking

Data Analysis & Reporting

Understanding of digital transformation

Knowledge of banking processes

Education

Master’s degree in Business Administration (MBA)

CFA, CA, or equivalent

Master’s in Economics, Finance, or related field

Job description

Job Title

Manager – Transformation

Department

Strategy & Transformation

Location

HO

Job Purpose

Support the execution of bank-wide transformation initiatives by translating strategic priorities into actionable workstreams, tracking progress, and ensuring timely delivery. Enable effective program governance, stakeholder coordination, and benefits tracking to ensure initiatives deliver measurable business value and sustained impact.

Key Responsibilities

• Business / Financials
  • Develop program charters, detailed project plans, timelines, and milestones aligned with strategic priorities.
  • Define KPIs, value drivers, and success metrics for transformation initiatives.
  • Track program budgets, utilization, and cost‑benefit alignment.
  • Identify and manage risks/issues, escalations, and trade‑offs; drive timely leadership decisions to unblock delivery.
  • Track outcomes and benefits (financial and non‑financial) via KPI dashboards, value trees, and benefits realization reviews.
  • Support preparation of business cases and benefits realization frameworks.
  • Manage day‑to‑day execution of assigned transformation workstreams.
  • Track performance against targets and proactively raise risks/issues.
  • Support value realization tracking (financial and non‑financial outcomes).
• Customer (Internal & External)
  • Ensure transformation initiatives improve customer experience, turnaround time, and service quality.
  • Incorporate feedback from internal and external stakeholders into program improvements.
  • Coordinate with Business, Operations, Technology, Risk, Compliance, HR, and Finance teams.
  • Support senior leadership with dashboards, reports, and progress updates.
• Internal Process
  • Ensure adherence to internal governance frameworks, regulatory guidelines, and reporting standards.
  • Drive structured program management practices (RAID logs, trackers, governance decks).
  • Identify opportunities for process simplification, automation, and efficiency improvement.
  • Drive change management and adoption: communication plans, training, capability building, and measurement of usage/adoption across impacted teams.
• Innovation & Learning
  • Promote data‑driven decision‑making and continuous improvement practices.
  • Document learnings and contribute to standardization of transformation methodologies.
  • Collaborate with cross‑functional teams and support workstream leads.
  • Drive accountability and ensure timely delivery of assigned tasks.

Minimum Requirements

Educational

• Essential: Master’s degree in Business Administration (MBA) from a reputed institution with specialization in Strategy, Finance, or Banking.
• Preferred: Additional professional qualifications such as CFA, CA, or equivalent.
• Alternative: Master’s in Economics, Finance, or related field with demonstrated strategic experience.

Experience

• 5–8 years of experience in banking, financial services, consulting, or transformation roles.
• Exposure to program management or strategic initiatives preferred.

Certifications

• Certifications in Transformation, Program Management, Strategic Planning, or Business Analytics will be advantageous.

Functional Skills

• Program/Project Management (planning, tracking, RAID, governance).
• KPI Design & Benefits Realization Tracking.
• Data Analysis & Reporting (Excel, dashboards, MIS).
• Understanding of digital transformation (automation, analytics, workflows).
• Knowledge of banking processes, risk, and compliance frameworks.

Behavioral Skills

• Strong communication (written & verbal).
• Attention to detail and execution discipline.
• Problem‑solving and analytical thinking.
• Collaboration and stakeholder coordination.
• Ability to work in a fast‑paced, ambiguous environment.

Competencies

• Execution Excellence & Delivery Focus.
• Stakeholder Management & Influence.
• Structured Thinking & Problem Solving.
• Customer & Process Orientation.
• Data‑driven Decision Making.
• Risk & Control Awareness.

Key Interactions

Internal: Bank‑wide Committees on Products, Processes & Governance; Functional Product Teams; Technology & Digital Teams; Risk, Compliance & Finance Teams; All Vertical/Functional Heads. External: Industry Leadership & Thought Leaders; Industry Forums; Consultants / Advisory Firms; Technology Vendors / Fintech Partners.