Program manager

Buckman; India; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Buckman is seeking an experienced leader to drive global transitions and establish shared services excellence. You will develop roadmaps, governance models, and investment cases while coordinating cross-functional teams across multiple countries.

The role requires 10+ years in transitions/GBS, a strong MBA or equivalent, and a proven ability to deliver operational efficiencies and robust governance frameworks. On-site opportunities exist across key locations.

Qualifications

• Bachelor's degree in business, Finance, Engineering, Operations, HR, IT, or related field; MBA or equivalent preferred.
• 10+ years of professional experience.
• 7+ years leading global transition, transformation, shared services, outsourcing, or GBS programs.
• Demonstrated experience transitioning work from global locations into shared service or offshore environments.
• Strong experience managing cross-functional and multi-country programs.
• Proven track record delivering operational efficiencies and business case benefits.
• Experience working within multinational organizations.

Responsibilities

• Develop transition roadmaps and implementation plans.
• Establish governance models and program structures.
• Manage milestones, dependencies, risks, and deliverables.
• Drive execution across multiple workstreams.
• Design and govern knowledge transfer frameworks.
• Coordinate training and process documentation.
• Validate transition readiness and stabilization plans.
• Monitor post-transition performance.
• Develop communication and change management plans.
• Facilitate leadership steering committee meetings.
• Manage stakeholder expectations and escalations.
• Promote adoption of the future-state operating model.
• Maintain transition risk registers.
• Develop mitigation and contingency plans.
• Establish regular governance reviews.
• Track corrective actions and issue resolution.
• Track transition benefits against business case assumptions.
• Identify improvement opportunities.
• Monitor productivity, quality, and service performance.
• Report progress to executive leadership.
• Standardize processes and best practices.
• Identify automation and digitization opportunities.
• Support continuous improvement initiatives.
• Drive scalability and operational excellence within GBS.

Skills

Program management

Cross-functional leadership

Global programs

Risk management

Education

Bachelor's degree in Business/Engineering/related

MBA or equivalent preferred

Job description

Job Responsibilities/Task to accomplish/Territory

• Develop transition roadmaps and implementation plans.
• Establish governance models and program structures.
• Manage milestones, dependencies, risks, and deliverables.
• Drive execution across multiple workstreams.
• Design and govern knowledge transfer frameworks.
• Coordinate training and process documentation.
• Validate transition readiness and stabilization plans.
• Monitor post-transition performance.
• Develop communication and change management plans.
• Facilitate leadership steering committee meetings.
• Manage stakeholder expectations and escalations.
• Promote adoption of the future-state operating model.
• Maintain transition risk registers.
• Develop mitigation and contingency plans.
• Establish regular governance reviews.
• Track corrective actions and issue resolution.
• Track transition benefits against business case assumptions.
• Identify improvement opportunities.
• Monitor productivity, quality, and service performance.
• Report progress to executive leadership.
• Standardize processes and best practices.
• Identify automation and digitization opportunities.
• Support continuous improvement initiatives.
• Drive scalability and operational excellence within GBS.

Qualifications (necessary for any candidate for this position)

• Bachelor's degree in business, Finance, Engineering, Operations, Human Resources, Information Technology, or related field. Master's Degree (MBA or equivalent) preferred.
• 10+ years of professional experience.
• 7+ years leading global transition, transformation, shared services, outsourcing, or GBS programs.
• Demonstrated experience transitioning work from global locations into shared service or offshore environments.
• Strong experience managing cross-functional and multi-country programs.
• Proven track record delivering operational efficiencies and business case benefits.
• Experience working within multinational organizations.