Program Manager

First American

Hyderabad

Hybrid

INR 3,800,000 - 6,000,000

Full time

10 days ago

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Job summary

First American is seeking an experienced Business Program Manager to steer enterprise-wide transformation initiatives across process improvement, automation, and AI. The role collaborates with Business Operations, Technology, Product, Data Engineering, and Data Science to deliver measurable outcomes and drive adoption acrossHyderabad-based hybrid work arrangements.

The candidate will bring 10+ years of experience, lead governance and UAT, and partner with senior stakeholders to ensure benefits

Qualifications

10+ years of overall professional experience.
Minimum 5 years of experience managing business programs, transformation initiatives, or operational excellence programs.
Experience working with both Business Operations and Technology teams.
Strong stakeholder management and cross-functional leadership skills.
Proven experience in program governance, requirements management, and business process improvement.

Responsibilities

Lead end-to-end delivery of business transformation and operational improvement programs.
Define program objectives, timelines, milestones, resources, and success metrics.
Drive collaboration across Business, Technology, Product, and Data teams.
Manage risks, dependencies, governance processes, and executive reporting.
Identify opportunities to improve productivity, operational efficiency, quality, and customer experience.
Lead initiatives involving automation, AI/ML, analytics, and digital transformation.
Support change management, UAT coordination, implementation planning, and post-go-live stabilization.
Track business outcomes, benefits realization, and continuous improvement opportunities.

Skills

Stakeholder management

Cross-functional leadership

Program governance

Change management

UAT coordination

Analytics

Education

Bachelor's/Master's Degree in Business, Engineering, Technology, Operations, Computer Science, or related field

Tools

Azure DevOps

Jira

Microsoft Project

Smartsheet

Visio/Lucidchart

Excel/PowerPoint

Job description

About the Role

We are looking for an experienced Business Program Manager to lead enterprise-wide transformation initiatives focused on business process improvement, operational excellence, automation, AI, analytics, and technology-enabled innovation.

In this role, you will work closely with Business Operations, Technology, Product, Data Engineering, and Data Science teams to drive strategic programs from concept to implementation, ensuring measurable business outcomes and successful adoption across the organization.

Location: Hyderabad

Experience: 10+ Years

Work Mode : Hybrid

Job Type : Full Time
Qualification: Bachelor's/Master's Degree in Business, Engineering, Technology, Operations, Computer Science, or related field.

Key Responsibilities

Lead end-to-end delivery of business transformation and operational improvement programs.
Define program objectives, timelines, milestones, resources, and success metrics.
Drive collaboration across Business, Technology, Product, and Data teams.
Manage risks, dependencies, governance processes, and executive reporting.
Identify opportunities to improve productivity, operational efficiency, quality, and customer experience.
Lead initiatives involving automation, AI/ML, analytics, and digital transformation.
Support change management, UAT coordination, implementation planning, and post-go-live stabilization.
Track business outcomes, benefits realization, and continuous improvement opportunities.

Required Experience

10+ years of overall professional experience.
Minimum 5 years of experience managing business programs, transformation initiatives, strategic projects, or operational excellence programs.
Experience working with both Business Operations and Technology teams.
Strong stakeholder management and cross-functional leadership skills.
Proven experience in program governance, requirements management, and business process improvement.

Preferred Experience