Sr. Manager - Transformation & PEX (Customer Service/ Hi-Tech)

Credence HR Services; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading HR consulting firm in Hyderabad is looking for a Transformation Manager to lead automation and process excellence initiatives. You will manage UAT, identify opportunities for automation, and develop project documentation. Ideal candidates will have experience in statistical modeling and project management. Benefits include opportunities for career advancement in a dynamic environment.

Qualifications

• Experience in leading automation/process excellence programs.
• Strong capability in statistical modeling and forecasting.
• Ability to develop business cases and project documentation.

Responsibilities

• Oversee automation program execution and UAT management.
• Collaborate with teams to identify and validate automation opportunities.
• Manage multiple projects and supervise project teams.

Skills

Transformations

Process Excellence

Operational Excellence

Process Re-engineering

Process Improvements

Continuous Improvements

RPA

Automation

Job description

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Skills: Transformations, Process Excellence, Operational Excellence, Process Re-engineering, Process Improvements, Continuous Improvements, RPA, Automation

Preferred Industry: BFSI/ BPO/ KPO/ IT Services - Contact Centers/ Customer Service/ Hi-Tech

Role Summary

• Led the automation/ process excellence program to meet requirements, manage UAT, and oversee go-live for specific accounts.
• Identify suitable processes for automation and develop business cases, project charters, and documentation (RPA assessments, BRD, use cases).
• Achieve targeted FTE benefits and assess business impacts.
• Collaborate with operations and customers to validate automation opportunities.
• Use statistical models and forecasting to predict volumes, capacity, and customer behavior.
• Apply data aggregation and mining techniques for insights through dashboards and reports.
• Manage multiple projects, address delays, and oversee project execution.
• Supervise and coach project teams, both client and internal.
• Handle client expectations, review deliverables, and support proposal creation and effort estimation.

In case you wish to apply for the role, write to us today at [e-mail]

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management, Quality Assurance, and Other
• Industries
• Business Consulting and Services, Outsourcing and Offshoring Consulting, and Investment Banking

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