AI Program Manager (Hyderabad)

Siro Clinpharm; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Siro Clinpharm in Hyderabad, India, seeks an experienced AI Program Manager to lead AI transformation initiatives across IT Operations, including Gen AI and agentic AI, driving intelligent automation and governance across Service Desk, Infrastructure, Cloud, and Application Support.

The role requires deep program management expertise and a proven ability to influence senior leaders globally; you will coordinate cross-functional teams and define metrics for value realization and cost efficiency.

Qualifications

• 15+ years of program/project management experience, with 8+ years leading large-scale IT transformation programs.
• Proven track record managing AI/Gen AI, Automation, or Digital Transformation programs.
• Experience in global organizations with multi-geography stakeholder ecosystems.
• Executive-level storytelling with complex technical narratives into strategic insights.
• Strong understanding of IT Operations domains: Service Desk, Cloud, ITOM, and Datacenter.

Responsibilities

• Own end-to-end program lifecycle for AI initiatives across IT Operations.
• Drive transformation programs leveraging Gen AI, LLM automation, and AIOps.
• Establish governance: steering committees, RAID logs, dashboards.
• Collaborate with Senior Leadership to present business cases and roadmaps.
• Lead cross-functional, global teams including vendors and SI partners.

Skills

Executive presence

Global stakeholder management

Executive-level communication

Problem solving

Education

MBA or Master’s degree in CS, IS, Engineering, or related

Tools

MS Project

Jira

Confluence

Power BI

Tableau

Job description

AI Program Manager

ROLE OVERVIEW

We are seeking a seasoned and strategic Program Manager to lead a portfolio of AI, Generative AI, and Agentic AI transformation initiatives across IT Operations. This role is pivotal in driving intelligent automation, cognitive operations, and AI-enabled service excellence across the enterprise IT landscape spanning Service Desk, Infrastructure, Cloud & Network Operations, Datacenter, and Application Support. The ideal candidate brings deep program management expertise, a explicit grasp of AI/ML transformation patterns, and exceptional leadership acumen to navigate complex global stakeholder environments.

KEY RESPONSIBILITIES

• Own and govern the end-to-end program lifecycle for AI and Gen AI initiatives across IT Operations domains, ensuring alignment to enterprise strategy, scope, schedule, cost, and quality.
• Drive transformation programs leveraging Agentic AI, LLM-based automation, AIOps, and intelligent service management to modernize IT Operations at scale.
• Establish and maintain robust program governance frameworks: steering committees, risk registers, RAID logs, escalation paths, and executive dashboards.
• Collaborate with and influence Senior Leadership, VP-level, Senior Director leve and global senior leadership through compelling business cases, program updates, and strategic roadmap presentations.
• Orchestrate cross-functional, geographically dispersed teams spanning IT Ops, Data Science, Platform Engineering, Business Units, and third-party vendors/SI partners.
• Define and track KPIs, OKRs, and value realization metrics translating AI outcomes into quantifiable operational impact (cost reduction, MTTR, ticket deflection, SLA improvement).
• Lead change management and adoption strategies to embed AI capabilities into IT Ops workflows, processes, culture.
• Manage vendor relationships, contracts, and delivery accountability for AI platform and solution providers.
• Identify, assess, and proactively mitigate program risks across technical, organizational, and geopolitical dimensions.

REQUIRED QUALIFICATIONS

• 15+ years of program/project management experience, with at least 8+ years leading large-scale, complex transformation programs in an IT environment.
• Proven track record managing AI Gen AI Agentic AI, Automation, or Digital Transformation programs ideally within IT Operations, AIOps, or ITSM/ITOM domains.
• Demonstrated experience working in global organizations with multi-geography, multi-cultural stakeholder ecosystems.
• Strong executive presence with experience presenting to Senior VPs, and Global Leadership teams ability to distill complex technical narratives into crisp strategic insights.
• Deep understanding of IT Operations domains: Service Desk, Infrastructure, Cloud (AWS/Azure/GCP), Network, Datacenter, and Application Maintenance & Support.
• Solid familiarity with AI/ML concepts, Generative AI (LLMs, RAG, Copilots), Agentic AI frameworks, and their application to IT Ops use cases.
• Experience with ITSM platforms (ServiceNow,) and AIOps tools (Splunk ITSI, Dynatrace, etc.) is strongly preferred.
• PMP, PgMP, SAFe, PRINCE2, or equivalent program management certification required.
• Proficiency with program management tools: MS Project, Jira, Confluence, Power BI / Tableau for reporting.
• MBA or masters degree in computer science, Information Systems, Engineering, or related discipline.
• Experience with AI governance, responsible AI frameworks, and enterprise AI ethics and compliance.
• Background in IT Outsourcing (ITO) or Managed Services environments, managing multi-vendor ecosystems.
• Exposure to hyperscale AI services: Azure OpenAI, AWS Bedrock, Google Vertex AI.
• Familiarity with IT Financial Management (TBM) and delivering ROI-driven business cases.

CORE COMPETENCIES

Leadership & Stakeholder Management

• Executive-level communication & storytelling
• Conflict resolution & stakeholder alignment
• Global team leadership & matrix management

Technical & Delivery Acumen

• AI/Gen AI program delivery & governance
• Agile / Hybrid / Waterfall delivery models
• Risk management & benefits realization .