Program Manager

Taleo; Ernakulam; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Milestone is seeking a Program Manager to coordinate cross-functional workstreams and serve as the primary contact for the Client program owner. The role blends task-level execution with strategic oversight, ensuring dependencies, risks and decisions are well managed across the program.

The candidate will manage both onshore and offshore teams, drive timely reporting, and support governance in a regulated environment, including onboarding and ramp-down planning.

Qualifications

• 11+ years of project or program management experience.
• Hands-on orientation; able to contribute to analytics and requirements activity.
• Experience delivering across blended onshore and offshore teams.
• Experience with third-party system integrators in a matrixed client environment.
• Strong stakeholder management, facilitation and conflict-resolution capability.
• Experience in regulated environments with governance and documentation expectations.
• Willingness to work a dedicated shift pattern overlapping US Eastern business hours.
• Experience working within GxP-regulated environments.

Responsibilities

• Coordinate Milestone resources across multiple concurrent workstreams, maintaining sequencing, dependencies and priority alignment.
• Serve as the day-to-day point of contact for the Client program owner and workstream leads on resourcing, progress and escalation.
• Maintain the consolidated view of activity, risks, issues, dependencies, decisions and actions across all assigned workstreams.
• Prepare and present consolidated status reporting on the agreed cadence.
• Work directly at task level — including analysis, requirements gathering, data review and user acceptance testing support.
• Identify capacity, sequencing and quality concerns early and surface them transparently to Client stakeholders.
• Coordinate onboarding, access provisioning and induction for incoming Milestone resources.
• Support quarterly resource planning, including forward visibility of ramp-up and ramp-down requirements.
• Maintain continuity of program knowledge through documented decisions and structured handover.

Skills

Program management

Stakeholder management

GxP experience

Agile / Scrum

Matrix environment

Job description

The Program Manager coordinates Milestone's contribution across multiple concurrent workstreams and acts as the primary point of contact for the Client program owner. This is a working seat, not a reporting seat. The role is expected to operate at task level as readily as at management level, and to step into analytical work directly where a workstream needs throughput.

Key responsibilities

• Coordinate Milestone resources across multiple concurrent functional workstreams, maintaining sequencing, dependencies and priority alignment.
• Serve as the day-to-day point of contact for the Client program owner and workstream leads on resourcing, progress and escalation.
• Maintain the consolidated view of activity, risks, issues, dependencies, decisions and actions across all assigned workstreams.
• Prepare and present consolidated status reporting on the agreed cadence.
• Work directly at task level — including analysis, requirements gathering, data review and user acceptance testing support — where a workstream requires additional capacity.
• Identify capacity, sequencing and quality concerns early and surface them transparently to Client stakeholders.
• Coordinate onboarding, access provisioning and induction for incoming Milestone resources.
• Support quarterly resource planning, including forward visibility of ramp-up and ramp-down requirements.
• Maintain continuity of program knowledge through documented decisions and structured handover.

Required experience

• 11+ years of project or program management experience, including concurrent management of multiple workstreams on a large-scale transformation program.
• Demonstrated hands-on orientation — comfortable working at task level and directly contributing to analytical and requirements activity, not solely coordinating.
• Experience managing delivery across blended onshore and offshore teams.
• Experience working with third-party system integrators and within a matrixed client environment.
• Strong stakeholder management, facilitation, root-cause analysis and conflict-resolution capability.
• Experience delivering within a regulated environment with formal governance and documentation expectations.
• Willingness to work a dedicated shift pattern providing overlap with US Eastern business hours.
• Experience working within GxP-regulated environments.

Preferred experience

• Experience on an enterprise learning, HR or comparable platform transition.
• Agile or scrum delivery experience and relevant certification.
• Prior life sciences or pharmaceutical sector experience.

Ways of working

• Works to the direction and priorities set by the assigned Client workstream lead or program owner.
• Maintains transparent, timely status against assigned activities and escalates blockers early rather than at the point of impact.
• Documents decisions, actions and open items so that context is held in the program record and not solely with the individual.
• Cross-trains across adjacent functional areas to provide coverage redundancy within the Milestone team.

Compliance and environment

• Works entirely within Client's systems, tools and environments. No client data is moved to, stored in or processed on external tooling without Client's express written approval.
• Operates within a GxP-regulated environment and follows Client's data privacy, data integrity, information security and records-retention standards at all times.
• Completes all Client-mandated onboarding, access provisioning and compliance training before commencing project activity.
• Participates in Milestone's structured program induction covering program context, stakeholder map, ways of working and tooling.