Program Manager

Milestone Technologies, Inc.; Ernakulam; Remote; INR 4,000,000 - 6,000,000; Full time

Job summary

Milestone Technologies, Inc. in India seeks an experienced Program Manager to coordinate Milestone's contribution across multiple concurrent workstreams and to be the primary contact for the Client program owner.

This role involves hands-on analysis, requirements gathering, data review and testing support, with blended onshore/offshore delivery experience and governance within a GxP-regulated environment. You will operate at the task level and help plan resources and schedules.

Qualifications

• 11+ years of project or program management experience in large-scale transformation programs.
• Hands-on orientation, capable of contributing to analytical and requirements activity.
• Experience with blended onshore/offshore delivery teams.
• Experience working with third-party system integrators in a matrixed client environment.
• Strong stakeholder management, facilitation and conflict-resolution capability.
• Experience delivering within a regulated (GxP) environment with governance and documentation.

Responsibilities

• Coordinate Milestone resources across multiple concurrent workstreams, maintaining sequencing, dependencies and priority alignment.
• Serve as the day-to-day point of contact for the Client program owner and workstream leads on resourcing, progress and escalation.
• Maintain a consolidated view of activity, risks, issues, dependencies, decisions and actions across all assigned workstreams.
• Prepare and present consolidated status reporting on the agreed cadence.
• Work directly at task level, including analysis, requirements gathering and data review, where needed.
• Identify capacity, sequencing and quality concerns early and surface them to Client stakeholders.
• Coordinate onboarding, access provisioning and induction for new Milestone resources.
• Support quarterly resource planning with ramp-up/ramp-down visibility.
• Maintain program knowledge through documented decisions and handovers.

Skills

Stakeholder management

Root-cause analysis

Conflict resolution

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Program Manager coordinates Milestone's contribution across multiple concurrent workstreams and acts as the primary point of contact for the Client program owner. This is a working seat, not a reporting seat. The role is expected to operate at task level as readily as at management level, and to step into analytical work directly where a workstream needs throughput.

Key responsibilities

• Coordinate Milestone resources across multiple concurrent functional workstreams, maintaining sequencing, dependencies and priority alignment.
• Serve as the day-to-day point of contact for the Client program owner and workstream leads on resourcing, progress and escalation.
• Maintain the consolidated view of activity, risks, issues, dependencies, decisions and actions across all assigned workstreams.
• Prepare and present consolidated status reporting on the agreed cadence.
• Work directly at task level – including analysis, requirements gathering, data review and user acceptance testing support – where a workstream requires additional capacity.
• Identify capacity, sequencing and quality concerns early and surface them transparently to Client stakeholders.
• Coordinate onboarding, access provisioning and induction for incoming Milestone resources.
• Support quarterly resource planning, including forward visibility of ramp-up and ramp-down requirements.
• Maintain continuity of program knowledge through documented decisions and structured handover.

Required Experience

• 11+ years of project or program management experience, including concurrent management of multiple workstreams on a large-scale transformation program.
• Demonstrated hands-on orientation – comfortable working at task level and directly contributing to analytical and requirements activity, not solely coordinating.
• Experience managing delivery across blended onshore and offshore teams.
• Experience working with third-party system integrators and within a matrixed client environment.
• Strong stakeholder management, facilitation, root-cause analysis and conflict-resolution capability.
• Experience delivering within a regulated environment with formal governance and documentation expectations.
• Willingness to work a dedicated shift pattern providing overlap with US Eastern business hours.
• Experience working within GxP-regulated environments.

Preferred Experience

• Experience on an enterprise learning, HR or comparable platform transition.
• Agile or scrum delivery experience and relevant certification.
• Prior life sciences or pharmaceutical sector experience.

Ways of working

• Works to the direction and priorities set by the assigned Client workstream lead or program owner.
• Maintains transparent, timely status against assigned activities and escalates blockers early rather than at the point of impact.
• Documents decisions, actions and open items so that context is held in the program record and not solely with the individual.
• Cross-trains across adjacent functional areas to provide coverage redundancy within the Milestone team.

Compliance and environment

• Works entirely within Client's systems, tools and environments. No client data is moved to, stored in or processed on external tooling without Client's express written approval.
• Operates within a GxP-regulated environment and follows Client's data privacy, data integrity, information security and records-retention standards at all times.
• Completes all Client-mandated onboarding, access provisioning and compliance training before commencing project activity.
• Participates in Milestone's structured program induction covering program context, stakeholder map, ways of working and tooling.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.