Scrum Master/ Project Manager

QualityAI; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

QualityAI in Bengaluru is seeking a seasoned Technical Project Manager to lead end-to-end project planning and execution across business, technology, and vendor teams. You will drive timelines, dependencies, and resource planning while tracking progress, risks, and clear stakeholder communications.

Experience in Agile delivery, Jira, ServiceNow, and cross-functional coordination is essential. The role emphasizes governance, documentation, and timely deployment with strong collaboration across

Qualifications

• Must have strong planning, organization and execution skills.
• Demonstrated ability to manage multiple concurrent initiatives.
• Excellent stakeholder coordination and communication skills.

Responsibilities

• Initiate projects with scope, timelines, milestones, dependencies and resource planning.
• Develop and maintain detailed project plans and trackers; monitor progress and risks.
• Coordinate activities across business, technology and vendors to ensure timely execution.

Skills

Technical Project Management

Stakeholder Management

Agile Delivery

Tools

Jira

Jira Align

ServiceNow

Smartsheet

Microsoft Project

Microsoft Office 365

Job description

Project Planning & Execution?

• Support project initiation activities including scope definition, timelines, milestones, dependencies, and resource planning.?
• Develop and maintain detailed project plans and trackers.?
• Coordinate activities across business, technology, and vendor teams to ensure timely execution.?
• Track project progress against milestones and communicate status, risks, and issues.?
• Follow up on action items and ensure commitments are completed as planned.?
• Facilitate project meetings, working sessions, and stakeholder reviews.?
• Maintain project documentation and ensure information remains current and accurate.

Change & Release Coordination?

• Coordinate change implementation activities across impacted systems, teams, and vendors.?
• Prepare and distribute stakeholder communications related to planned changes.?
• Track responses, confirmations, and readiness activities from impacted parties.?
• Coordinate development activities associated with approved change requests.?
• Track testing progress including system, integration, and user acceptance testing.?
• Support deployment planning and go-live readiness activities.?
• Coordinate hyper care activities following production implementations and provide regular status reporting.

Example Activities?

• Communicate Job Architecture Refresh impacts to downstream systems and vendors.?
• Track stakeholder responses and follow-up actions.?
• Monitor development and integration timelines.?
• Coordinate testing readiness and completion.?
• Support deployment and post-production stabilization activities.

Project Tracking & Reporting?

• Maintain accurate project schedules, RAID logs, action trackers, and status reports.?
• Monitor project health and identify schedule risks, dependencies, and blockers.?
• Escalate issues requiring management attention.?
• Prepare weekly and monthly status reports for stakeholders and leadership.?
• Produce dashboards and metrics to support project decision-making.?
• Ensure reporting reflects current project status and agreed priorities.

Project Support & Governance?

• Maintain visibility of assigned project backlogs and work intake.?
• Support backlog review and prioritization discussions led by program and business leaders.?
• Track delivery commitments and provide progress reporting.?
• Coordinate escalation tracking and resolution activities.?
• Maintain alignment of project data across tools such as Jira, Planview, ServiceNow, and Smartsheet.?
• Support change control and governance processes.?
• Ensure required approvals, documentation, and evidence are completed and retained.

Example Activities?

• Maintain development backlogs and delivery tracking dashboards.?
• Support synchronization activities between Planview and ServiceNow.?
• Track governance approvals and change control requirements.?
• Escalate overdue actions, risks, and decisions.

Documentation & Approval Management?

• Manage project and controlled-document workflows through completion.?
• Upload and maintain documentation within enterprise document management platforms.?
• Route documents for review and approval.?
• Monitor approval progress and proactively follow up with reviewers and approvers.?
• Escalate approval delays that may impact project timelines.?
• Ensure approval records are completed and linked to project or change closure activities.

Example Activities?

• Upload documents to Veeva.?
• Track reviewer and approver actions.?
• Follow up on overdue approvals.?
• Ensure documentation requirements are satisfied before project closure.

Stakeholder Coordination?

• Work effectively with stakeholders across multiple functions, geographies, and time zones.?
• Ensure alignment on key deliverables, timelines, dependencies, and decisions.?
• Communicate clearly and professionally with both technical and non-technical audiences.?
• Build strong working relationships across project teams and supporting functions.

Required Skills & Experience

• 5-7 years of experience in Project Management, Technical Project Coordination, PMO, or Delivery Management roles. Experience supporting technology, data, analytics, platform, or system implementation projects. Strong planning, organization, and execution skills. Demonstrated ability to manage multiple concurrent initiatives. Strong stakeholder coordination and communication skills. Experience tracking project schedules, risks, issues, dependencies, and action plans. Working knowledge of Agile and traditional project delivery approaches. Experience using:JiraJira AlignServiceNowSmartsheetMicrosoft ProjectMicrosoft Office 365

Preferred Qualifications

• Experience supporting HR systems, enterprise platforms, or data initiatives. Experience working in a regulated environment such as pharmaceutical, healthcare, or life sciences. Familiarity with change management, release management, and governance processes. Experience with document management platforms such as Veeva. Exposure to Agile or SAFe delivery methodologies.

3 must have skills:

• Technical Project Management
• Stakeholder & Vendor Management
• Agile Delivery, Jira & ServiceNow Expertise