Program Manager

Toolsvilla; Durgapur; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Toolsvilla in India is seeking a high-impact, data-driven Program Manager Supply Chain & Operations to lead cross-functional programs across logistics, fulfillment, technology and customer experience.

You will identify bottlenecks, design scalable processes and execute initiatives that reduce fulfillment costs and improve OTIF, working with Product, Engineering, Procurement, Warehouse Ops and Finance to ensure operating readiness and a seamless network.

Qualifications

• 5+ years of Program Management, Operations Strategy or Supply Chain experience.
• Bachelor’s degree in Engineering, SCM, BA, OR related field.
• Strong Excel/Sheets, SQL and data visualization skills required.

Responsibilities

• Own the roadmap, execution, and delivery of supply chain programs.
• Identify bottlenecks in warehousing, inventory, and last-mile.</li>
• Collaborate with Product, Engineering, Procurement, Warehouse Ops and Finance.
• Build data-driven metrics and dashboards to monitor network health.
• Drive change management and training for new systems or features.
• Manage third-party logistics and carrier partnerships during peak events.

Skills

Excel/Google Sheets

SQL

Data Visualization (Tableau/Power BI/•

WMS/TMS/ERP familiarity

Problem solving

Stakeholder management

Communication

Education

Bachelor’s degree in Engineering

Tools

Tableau

Power BI

Looker

ERP

WMS

TMS

Job description

About us:

Toolsvilla is India's fastest-growing B2B eCommerce Marketplacefor Tools & Machinerybacked by top investorsthat caters to the operational needs of Small Agri-Food & MRO businesses in India. With over 200,000 buyers and1,300sellers nationwide, we offer a wide range of high-quality products across various categories.Our mission is to digitise and transform how businesses discover, engage and transact online.

About the Role:

We are looking for a high-impact, data-drivenProgram Manager Supply Chain & Operationsto lead complex, cross-functional programs that drive the end-to-end performance of our e-commerce operations. In this role, you will sit at the intersection of logistics, fulfillment, technology, and customer experience. You will be responsible for identifying operational bottlenecks, designing scalable processes, and executing high-stakes initiatives that reduce fulfillment costs and elevate customer satisfaction.

Key Responsibilities

• Program Leadership & Execution:Own the roadmap, execution, and delivery of strategic supply chain programs (e.g., inventory placement, last-mile optimization, warehouse management system integrations, or network expansion).
• Process Optimization & Continuous Improvement: Identify bottlenecks in warehousing, inventory management, and last-mile delivery to reduce costs and improve speed.
• Cross-Functional Alignment:Partner with Product, Engineering, Procurement, Warehouse Operations, and Finance teams to bridge operational gaps and roll out new systems or features.
• Data Analytics & Insights:Build data-driven models and dashboards to monitor network health, forecast operational risks, track SLA compliance, and evaluate cost-to-serve metrics.
• Vendor & Partner Management:Collaborate with third-party logistics (3PL) providers, carrier networks, and vendor partners to enforce service level agreements (SLAs) and optimize operational capacity during peak sales events.
• Change Management:Lead cross-functional change initiatives, ensuring proper documentation, training, and operational readiness before major process shifts or technology launches.

Qualifications & Requirements

• Experience:5+ years in Program Management, Operations Strategy, or Supply Chain Management—preferably withinE-commerce, Retail, 3PL, or Quick-Commerce.
• Education:Bachelor’s degree in Engineering, Supply Chain Management, Business Administration, Operations Research, or a related field.
• Technical Skills:
  • Advanced proficiency in Excel/Google Sheets.
  • Strong working knowledge of SQL and data visualization tools (e.g., Tableau, Power BI, Looker).
  • Familiarity with WMS (Warehouse Management Systems), TMS (Transportation Management Systems), and ERP solutions.
• Soft Skills:Exceptional problem-solving, stakeholder management, and written/verbal communication skills. Ability to thrive in a fast-paced, ambiguous environment.

Key Performance Indicators (KPIs) You Will Own

• On-Time In-Full (OTIF):Fulfillment and delivery SLA compliance.
• Cost Per Order (CPO):Reductions in handling, middle-mile, and last-mile costs.
• Order Cycle Time:Click-to-deliver duration across domestic and regional networks.
• Inventory Accuracy & Turnover:Minimizing stockouts and overstock costs.