Program Manager - Last Mile

Neara; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

SriMandir.store, part of AppsForBharat, is seeking a Program Manager for its D2C supply chain to own the end-to-end delivery journey for SriMandir.store orders. You will bridge product, tech, and operations to turn real-world logistics problems into data-backed improvements.

With 1–4 years of relevant experience, you’ll manage metrics, dashboards, and collaboration with couriers and warehouses. This high-ownership role focuses on customer experience, efficiency, and margins in Bengaluru.

Qualifications

• 1–4 years of experience in program management, business analytics, business or product operations.
• Strong analytical instincts. Comfortable in Excel and SQL.
• Genuine curiosity about how a business works end to end, not just one function.
• Ability to work with multiple stakeholders (product, tech, warehouse, external partners)

Responsibilities

• Own a set of operating metrics (delivery success, RTO, NDR recovery, dispatch TAT, and related metrics) and build dashboards and review cadences.
• Investigate questions (e.g., why prepaid share dropped) and decide corrective actions.
• Collaborate with courier/logistics partners on allocation, SLAs and escalations; coordinate with internal teams on gaps.
• Design scalable processes and dashboards to sustain current and future volumes.
• Link customer experience data (reviews, complaints, repeat rates) to identify ops issues affecting revenue.
• Push for SOPs and playbooks for new couriers or warehouses; build analytics views where missing.

Skills

Analytical mindset

Stakeholder management

Data-driven decision making

SQL proficiency

Tools

Excel

SQL

Shiprocket

ClickPost

Unicommerce

Job description

Program Manager — D2C Supply Chain

SriMandir.store | Supply Chain Product & Operations

Experience: 1–4 years
Location: Bengaluru | HSR Layout

About AppsForBharat

AppsForBharat (Sri Mandir App) is building beautifully crafted, AI-first consumer experiences that help millions of Indians connect with spirituality and culture. We’re backed by Peak XV Partners, Elevation, Fundamentum, and other top-tier investors, and are one of India’s fastest-growing Series C consumer-tech companies.

Our flagship product, Sri Mandir, is the world’s largest platform for Hindu devotees, powering rituals, teachings, personalized recommendations, and a thriving devotional community. India’s $44B devotion economy is still largely offline, and we’re bringing structure, accessibility, and meaning to this massive market, where design and data play a central role in shaping user behavior at scale.

About the Role

We are looking for a Program Manager –D2C supply chain to own the complete order-to-doorstep journey for SriMandir.store.

You'll sit at the intersection of product, tech, and operations, turning messy real-world problems (a courier underperforming in a pincode, a spike in NDRs, a stakeholder team asking for a metric that doesn't exist yet) into clear, data-backed fixes. If you like digging into numbers until they tell you what's actually broken, and then fixing it, this role is built for you.

What You’ll Do

• Own a set of operating metrics (delivery success, RTO, NDR recovery, dispatch TAT, and whatever else matters as we grow) and build the dashboards and review cadences
• Take a messy question like "why did prepaid share drop last month" and actually answer it, then decide what we do differently.
• Work directly with courier and logistics partners on allocation, SLAs and escalations, and just as directly with internal teams on process and tooling gaps.
• Design for scale from day one. What works at current volume should hold up
• Get close enough to customer experience data (reviews, complaints, repeat rates) to spot where ops issues are quietly costing us revenue
• Push for standardisation where it helps (SOPs, playbooks for new couriers or warehouses)
• Build the analytics view when one doesn't exist. If a metric matters and there's no dashboard for it

What Success Looks Like

• You can explain, with data, why a metric moved and what you did about it.
• Operational processes you've touched get measurably better
• Manual, repetitive ops work gets replaced by systems and automations that just run, freeing the team from manual work
• You've built a control tower view (dashboards, alerts, exception flags) that surfaces problems the moment they happen

What We’re Looking For

• 1-4 years of experience in program management, business analytics, business or product operations
• Strong analytical instincts. Comfortable in Excel and SQL
• Genuine curiosity about how a business works end to end, not just one function of it.
• Ability to work with multiple stakeholders (product, tech, warehouse, external partners)

Good to Have

• D2C or e-commerce experience (not mandatory, but useful context).
• Exposure to supply chain or last-mile metrics like RTO, NDR, or delivery TAT.
• Familiarity with OMS/WMS tools, or logistics platforms like Shiprocket, ClickPost, Unicommerce.

Why This Role?

This is a high-ownership role where you will directly impact customer experience, operational efficiency and business margins. You will have the opportunity to build systems and processes that can significantly improve the last-mile experience for millions of customers.

One Team. One Goal. Assisting millions on their digital devotional journeys.