Program Head

Unext Learning; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Unext Learning is seeking a Program Head to own end-to-end delivery of banking and financial services training programs. You will engage with clients, design curricula, and deploy faculty across induction, sales, operations, audit, compliance, and leadership tracks.

You will also manage program governance, track outcomes, and collaborate with HR, Finance, and Infrastructure to ensure timely delivery and impact for banking clients.

Qualifications

• 10–15 years of experience in banking, preferably in senior roles.
• MBA or PhD preferred.
• End-to-end understanding of core bank functions (Business, HR, Compliance, Risk).
• Experience in program and curriculum design and end-to-end training delivery.
• Experience managing banking-sector client relationships and training needs analyses.

Responsibilities

• Engage with clients to understand business context and training requirements.
• Design curriculum and program solutions mapped to client needs.
• Hire and onboard faculty with cost and quality benchmarks.
• Manage programs from five days to four–six months in duration.
• Coordinate with HR, Finance, Infrastructure to ensure smooth logistics.
• Represent MABFSI in client governance and review meetings.
• Own program outcomes and report performance against metrics.

Skills

Client engagement

Solutioning

Negotiation

TNA & curriculum design

Faculty sourcing & scheduling

Cross-functional coordination

Outcome measurement & reporting

Education

MBA or PhD preferred

Job description

Role Purpose

The Program Head shall own end-to-end delivery of banking and financial services training programs from client needs assessment and curriculum solutioning through faculty deployment, program execution, and outcome measurement in partnership with major private and public sector banks.

Key Responsibilities

• Client Engagement & Solutioning
• Engage directly with client stakeholders to understand business context and training requirements
• Conduct training needs analysis (TNA) to identify skill gaps and learning objectives
• Design curriculum and program solutions that map directly to client requirements
• Partner with the Sales team during the pre-sales and proposal stage to scope client requirements accurately
• Negotiate with clients on commercial and delivery terms as required
• Program Design & Scope
• Design and deliver programs across induction, sales, operations, audit, compliance, and leadership tracks
• Manage programs ranging from short-format (five-day) to long-format (four- to six-month) interventions
• Remain current on evolving banking sector dynamics, regulatory change, and role-specific skill requirements to keep curriculum relevant
• Faculty Planning & Deployment
• Hire and onboard faculty at the appropriate cost and quality benchmark for each program
• Build and maintain the faculty allocation timetable for program delivery
• Brief faculty on program objectives, client context, and delivery standards
• Cross-Functional Coordination
• Work closely with Human Resources, Finance, Infrastructure, and Facilities to ensure smooth program logistics and execution
• Negotiate internally with HR, Finance, and other stakeholders on cost, resourcing, and timelines
• Represent MABFSI in client governance and review meetings
• Outcome Ownership
• Own program outcomes: for entry-level and induction programs, measured by Day-One / First-Half productivity of learners upon joining the bank; for upskilling programs, measured by readiness for the target role
• Track and report program performance against defined success metrics
• Drive continuous improvement based on client feedback and learner outcomes
• Reporting & Governance
• Report program status, outcomes, and issues to the Director, MABFSI
• Maintain delivery documentation: attendance, assessments, faculty cost tracking, and compliance records

Qualifications & Experience

• Ten to fifteen years of experience in the banking industry, preferably in senior positions
• Prior exposure to a bank’s Learning & Development or Training function strongly preferred
• An advanced degree such as an MBA or a Ph.D. preferred
• End-to-end understanding of core bank functions — Business, HR, Compliance, and Risk
• Demonstrated experience in program and curriculum design and end-to-end training delivery
• Experience managing banking-sector client relationships and conducting training needs analyses, preferred

Key Skills

• Client engagement, solutioning, and negotiation
• Training needs analysis and curriculum design
• Faculty sourcing, cost management, and scheduling
• Cross-functional coordination (HR, Finance, Infrastructure)
• Working knowledge of banking products, regulations, and role-specific competencies
• Outcome measurement and reporting

Reporting Relationships

• Reports to: Director, MABFSI
• Manages: Program faculty and trainers assigned to respective bank programs
• Liaises with: Bank client stakeholders, Sales team, Human Resources, Finance, Infrastructure and Facilities