Deputy Vice President - NFTE Training Lead (Banca & Collections)

SBI Card; Gurugram District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

SBI Card is seeking a dedicated Training Supervisor to lead pan-India training initiatives for Banca Sales and Collections NFTEs, ensuring ROI on training and robust life-cycle management for NFTE and FTE teams.

You will develop and execute Train The Trainer methods for non-sales training and partner with internal teams to drive efficiency and compliance across all circles. A Graduate/MBA with proven sales training experience is required.

Qualifications

• Proven working experience as a sales training supervisor.
• Track record in designing and implementing training initiatives to improve sales effectiveness and productivity.
• Experience in conducting middle-management level product/process and behavioral trainings, coaching, on-the-job training.

Responsibilities

• Understand diverse sales channels and prepare training strategies with a solution-centric approach.
• Apply appropriate training theories and create job aids, guides, on-the-job training systems, tutorials, and demonstrations.
• Collaborate with stakeholders to identify pan-India training needs for Banca & Collections, and implement plans across circles for ~22k NFTEs.
• Manage sales orientation programs for newly joined FTEs (ASM, Manager, AVP) and ensure strong orientation experiences.
• Expand non-sales training to improve product/process understanding among staff.
• Conduct RAG analysis for new joiners and adjust OJT and hiring projections.
• Drive training coverage quality and learning efficiency through audits and data reviews.
• Ensure achievement of productivity slope targets for new hires per MOU and drive content review and uptake of mGurukul app-based learning.

Skills

Sales training supervision

Training program design

Coaching & on-the-job training

Education

Graduate/MBA

Job description

Role Purpose:

Responsible for timely planning & execution of all identified training needs at PAN INDIA level for Banca Sales, Collections NFTEs, ensuring productivity management of pre-defined business metrics to achieve the ROI on training imparted, ability to analyze data/MIS to identify training-related gaps across all LOB's. Formulation and execution of Training Team Development plan and managing the Life cycle of NFTE and FTE Team members, the incumbent is responsible for creating and executing robust training mechanisms through the Train The Trainer model for NON SALES training set up across the country.

Role Accountability:

• Understand the diversity and challenges across sales channels and prepare training strategies, keeping in view a solution-centric approach.
• Ensure the application of appropriate training theories/approaches for various training programs, such as job aids, facilitator and participant guides, on-the-job training systems, tutorials, and demonstration models.
• Collaborate with key stakeholders to identify current and future training needs at the Pan-India Level for Banca & Collection, preparing and implementing the action plan for training activities across circles for ~22k NFTEs.
• Manage sales orientation programs for newly joined FTE's (ASM, Manager, AVP) and ensure best in-class orientation experience for them.
• Ensure initiatives & expansion of non sales training to create impact & identify opportunities to enhance product/process understanding by non sales staff.
• Conduct RAG analysis for new joiners and tweak OJT and hiring projections accordingly.
• Drive quality of training coverage data & learning efficiency through random quality checks by ATM/RTM.
• Ensure achievement of New Hire M1, M2 & M3 Productivity Slope for Sales NFTE as per published channel-wise metrics.
• Conduct additional training of PSA/partner bank staff as required, such as the High Vintage Low Performers program, prevention of RTB, product/process training for SBI branch staff.
• Initiate projects/content & initiatives at HO level to impact training process & business, ensure that the TNI conducted by ATM's /RTM's is fulfilled through the in-house content team, partner with the Internal & Quality Team on GB/Lean Projects to bring in Business Efficiency and Process Improvisation.
• Collaborate with internal stakeholders to drive workforce effectiveness related initiatives, understanding gaps in training requirements to add/modify training modules, conduct ad-hoc training as per business needs, resolving conflicts and providing suitable remediation.
• Oversee day-to-day operational vendor management to ensure necessary resource and infrastructure requirements to meet training needs at vendor locations.
• Conduct ongoing reviews with RTMs, ATMs & trainers to track the progress of various training initiatives and provide regular inputs to business stakeholders on training coverage, productivity metrics and new hire induction programs.
• Enable the offline and online training content review at regular intervals along with the content team, ensuring the uptake of mGurukul app based learning and driving 95% uptake for monthly training waves.
• Ensure adherence to regulatory guidelines, training SOPs and business SLAs across all training programs managed.
• Facilitate all audits of the vertical and lead implementation of remediation measures as outlined in audits.
• Train the trainers and conduct batch reviews to maintain standards of delivery and achievement of business metrics.
• Identify critical positions within the team and develop a robust succession plan for them, ensuring business continuity.

Measures of Success:

• Quality of trainings
• TTT coverage
• Training coverage as per MOU
• New hire productivity slope targets as per MOU
• Timely closure of mandatory guideline certifications
• Accuracy in attendance management on Mgurukul.
• Timely & accurate MIS/business reporting
• Timely closure & roll-out of TTT plan
• No adverse observations in internal/external audits
• Process adherence as per MOU

Technical Skills / Experience / Certifications:

• Proven working experience as sales training supervisory position.
• Track record in designing and implementing specific training initiatives to improve sales effectiveness, productivity, performance.
• Experience in conducting Middle Management level Product/Process & Behavioral trainings ,coaching, on the job training.

Competencies critical to the role:

• High Impact Communication
• Stakeholder Management

Qualification:

Graduate/MBA in any discipline