Corporate Trainer

TP; Hyderabad; On-site; INR 500,000 - 550,000; Full time

Job summary

TP is seeking an Learning & Development professional to design, deliver, and manage Email Training initiatives. The role focuses on creating engaging content, coordinating with internal SMEs and partners, and driving training outcomes through structured evaluation and dashboards.

The candidate will coordinate learning programs, develop training materials, and ensure on-time rollout while maintaining records. Banking domain exposure and customer-centric execution are valued.

Qualifications

• 1–2 years of Email Training experience with at least 4 years of relevant BPO experience.
• Experience in L&D
• Experience in the banking sector
• Customer centricity
• Attention to Detail
• Execution
• Stakeholder Engagement
• Performance Consulting
• Content Development and Facilitation
• Program Designing and Evaluation
• Project Management

Responsibilities

• Design, Delivery & Execution as per training plan.
• Deliver throughput and batch average AHT during OJT.
• Create learning material for Email processes and engage participants.
• Source training material from partners and central teams for customization.
• Rollout briefings and updates; maintain training records.
• Publish dashboards of learning to mapped stakeholders and track progress.
• Translate complex concepts into clear training content and collaborate with product/process SMEs.
• End-to-end project execution, meeting SLAs and deliverables.

Skills

Email Training

L&D

Content Development

Facilitation

Program Designing

Project Management

Stakeholder Engagement

Attention to Detail

Customer Centricity

Execution

Performance Consulting

Education

Bachelor’s Degree - Any

Master’s Degree – Any domain

Job description

Roles and Responsibilities:-

• Design, Delivery & Execution
• Deliver Throughput as per the agreement on a continuous basis
• Deliver batch average AHT as per the agreement during OJT
• Lays special emphasis on DSAT’s, Errors, TCD’s, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations
• To create learning material for driving participant engagement for Email process
• To liaise with partner and central support teams to source Email training material, best practices etc. for customization of learning modules as the case may be
• Assist in rollout of briefing/updates dissemination
• Maintain proper records and share proactively including of advisor performance
• Complete self-login hours of call taking and invest in self-development
• Maintain schedule of NHT & OJT
• Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness
• Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience.
• Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaints
• Training Co-ordination
• Market available training to employees and provide necessary information about sessions
• Design, prepare and order learning aids and materials
• Gather feedback from trainers and trainees after each training session
• Maintain updated curriculum database and training records
• Manage and maintain in-house training facilities and equipment
• Research and recommend new training methods, like gamification, quizzes etc.
• Maintain training records master tracker.
• Drive coverage and publish dashboards of learning to mapped stakeholders
• Content Development
• Translate complex business concepts into clear, concise and appealing content
• To liase with internal product SMEs, process SMEs to create content
• Rework on the existing content for updates.
• Planning and successful initiation of the project
• End to end execution and meeting agreed SLA and deliverables
• Successful closure of project
• Other Responsibilities
• Support & partner with partner and RBL Bank central team on various project, research, report and requirement basis
• Partnering with other role holders in the team to support other business vertical needs and requirement
• Innovative approach with foresight to sense future trends in training

Qualifications and Experience Requirement

Qualifications

• Bachelor’s Degree - Any
• Master’s Degree – Any domain

Experience

• 1 to 2 years of Email Training experience with at least 4 years of relevant BPO experience
• Well experienced in the areas of L&D
• Experience in the banking sector
• Customer Centricity
• Attention to Detail
• Execution
• Stakeholder Engagement
• Performance Consulting
• Content Development
• Facilitation
• Program Designing and Evaluation
• Project Management

Salary - 5 to 5.5 LPA

For more information reach out to HR - Neha