Program Director

Modern Ballistic; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Modern Ballistic seeks an experienced senior leader to own end-to-end delivery of large engineering programs, align objectives with client priorities, and drive engineering excellence across cloud, DevOps, AI/ML initiatives.

You will lead a growing delivery and engineering organization, shape governance, drive growth within existing accounts, and build leadership capability through workforce planning and development.

Responsibilities

• Own end-to-end delivery of large and complex engineering programs.
• Define program objectives, roadmap, milestones, governance structure, and success metrics.
• Ensure programs are delivered within agreed scope, timelines, quality, and budget.
• Establish delivery standards, processes, KPIs, and continuous improvement mechanisms.
• Proactively identify delivery risks, dependencies, bottlenecks, and mitigation plans.
• Drive engineering excellence, automation, productivity, and operational efficiency.
• Act as the senior point of contact for strategic clients and enterprise stakeholders.
• Build and maintain strong C-level and senior leadership relationships.
• Understand client business priorities and translate them into technology and engineering solutions.
• Lead executive reviews, steering committee meetings, QBRs, and program governance forums.
• Manage escalations and ensure timely resolution of critical client issues.
• Drive customer satisfaction, retention, and long-term account relationships.
• Lead and mentor engineering managers, delivery managers, architects, technical leads, and large engineering teams.
• Establish a culture of engineering excellence, accountability, innovation, and continuous learning.
• Ensure appropriate architecture, technology standards, development practices, and quality frameworks are followed.
• Drive adoption of modern engineering practices, cloud, DevOps, automation, AI/ML, data, and digital technologies as applicable.
• Ensure technical and delivery teams remain aligned with business and customer objectives.
• Identify opportunities for account expansion, new programs, and additional engineering services.
• Partner with Sales and Business Development teams on new opportunities.
• Participate in client presentations, solution discussions, proposals, RFPs/RFIs, and deal closures.
• Build and expand strategic engineering services portfolios within existing accounts.
• Develop new service offerings and identify emerging technology opportunities.
• Build and maintain high-performing engineering and delivery organizations.
• Own workforce planning, hiring, succession planning, and leadership development.
• Ensure effective utilization and deployment of engineering talent.
• Identify high performers and create career-growth opportunities.
• Address performance gaps and ensure strong accountability across leadership teams.

Job description

Role & responsibilities

1. Program & Delivery Leadership

• Own end-to-end delivery of large and complex engineering programs.
• Define program objectives, roadmap, milestones, governance structure, and success metrics.
• Ensure programs are delivered within agreed scope, timelines, quality, and budget.
• Establish delivery standards, processes, KPIs, and continuous improvement mechanisms.
• Proactively identify delivery risks, dependencies, bottlenecks, and mitigation plans.
• Drive engineering excellence, automation, productivity, and operational efficiency.

2. Client & Stakeholder Management

• Act as the senior point of contact for strategic clients and enterprise stakeholders.
• Build and maintain strong C-level and senior leadership relationships.
• Understand client business priorities and translate them into technology and engineering solutions.
• Lead executive reviews, steering committee meetings, QBRs, and program governance forums.
• Manage escalations and ensure timely resolution of critical client issues.
• Drive customer satisfaction, retention, and long-term account relationships.

3. Engineering Leadership

• Lead and mentor engineering managers, delivery managers, architects, technical leads, and large engineering teams.
• Establish a culture of engineering excellence, accountability, innovation, and continuous learning.
• Ensure appropriate architecture, technology standards, development practices, and quality frameworks are followed.
• Drive adoption of modern engineering practices, cloud, DevOps, automation, AI/ML, data, and digital technologies as applicable.
• Ensure technical and delivery teams remain aligned with business and customer objectives.

4. Business Growth & Account Expansion

• Identify opportunities for account expansion, new programs, and additional engineering services.
• Partner with Sales and Business Development teams on new opportunities.
• Participate in client presentations, solution discussions, proposals, RFPs/RFIs, and deal closures.
• Build and expand strategic engineering services portfolios within existing accounts.
• Develop new service offerings and identify emerging technology opportunities.

5. People & Workforce Management

• Build and maintain high-performing engineering and delivery organizations.
• Own workforce planning, hiring, succession planning, and leadership development.
• Ensure effective utilization and deployment of engineering talent.
• Identify high performers and create career-growth opportunities.
• Address performance gaps and ensure strong accountability across leadership teams.