Program And Project Manager

Movate Technologies; Chennai District; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Movate Technologies is seeking an experienced Project/Program Manager with a strong enterprise IT infrastructure background to lead large-scale IT engagements from Chennai. The role requires seasoned leadership, excellent client-facing skills, and proven NOC/SOC management experience.

You will oversee end-to-end infrastructure projects, govern budgets and timelines, and drive service excellence, governance, and stakeholder engagement across multiple teams and vendors.

Qualifications

• 15+ years of experience in project/program management.
• Strong enterprise IT infrastructure background with client-facing experience.
• Experience leading large IT infrastructure engagements including NOC/SOC.
• Excellent stakeholder management and executive-level communication.

Responsibilities

• Lead end-to-end infrastructure and network operations projects (Network, Windows, Monitoring platform and Cloud).
• Manage project scope, timelines, budgets, risks, and deliverables.
• Drive governance meetings, service reviews, and operational excellence initiatives.
• Ensure adherence to SLAs, KPIs, and customer commitments.
• Bring business value and proactive opportunities within engagements.
• Collaborate with practice and solution teams to meet customer requirements.
• Perform transitions for key engagements and manage SOWs with finance/legal teams.
• Coordinate vendor discussions for BOMs, procurements and licensing.

Skills

Client management

Stakeholder management

Team leadership

NOC/SOC operations

IT governance

Enterprise IT

Vendor coordination

Education

Bachelor’s degree in a relevant IT/Engineering field

Tools

Solarwinds

Zabbix

Nagios

ServiceNow

Remedy

Job description

Required Experience 15+ Years

Location Chennai

Work schedule: Need to be Flexible to manage client meetings and internal stakeholders

Role Summary

We are looking for an experienced Project/Program Manager with a strong Enterprise Infrastructure background. This role demands a seasoned leader who can seamlessly merge technical with executive-level client management to lead large-scale IT infrastructure and engagements with excellent client-facing skills, stakeholder management, team leadership experience with proven expertise in managing NOC/SOC operations.

Technology skill requirement:

Strong understanding of Enterprise IT: EUC, Network, Windows, Cloud, Monitoring and ITSM platform and any AI skills will be an added advantage

Key Responsibilities

Program Delivery & Financial Governance

• Lead end-to-end infrastructure and network operations projects (Network, Windows, Monitoring platform and Cloud)
• Manage project scope, timelines, budgets, risks, and deliverables
• Drive governance meetings, service reviews, and operational excellence initiatives
• Ensure adherence to SLAs, KPIs, and customer commitments
• Ensure to bring business value and proactive opportunity within the engagement and meet the business targets
• Closely work with practice and solution team to enhance the customer requirements and proactive proposals
• Perform transition for any key engagements
• Ensure revenue details are updated and projected on weekly basis, ensure to work closely with finance team to invoice the customer on monthly basis
• Work closely with finance and legal team to conclude the SOWs
• Prepare SOW and work with finance and legal team to conclude the SOWs
• Work with vendors to determine the right BOM for any procurements and licensing for project requirements

Client & Stakeholder Management

• Serve as the definitive, trusted single point of contact (SPOC) for client executives, internal leadership, and technology partners
• Build strong relationships with client stakeholders and leadership teams
• Conduct regular service review meetings and present operational reports
• Manage customer expectations and ensure high levels of satisfaction

Governance

• Mentor, lead, and upskill a cross-functional engineering workforce spanning NOC, SOC, Cloud, and Systems infrastructure domains
• Drive capacity management, operational shift coverage, skill-gap analysis, and talent retention strategies
• Direct major incident response (P1/P2 bridges), coordinating rapid service restoration efforts during high-velocity network or infrastructure outages
• Coordinate cross-functional teams across Network, Security, Cloud, and Infrastructure domains
• Optimize core operational metrics including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Mean Time to Resolution (MTTR), and infrastructure availability scores
• Serve as a contributor to the CAB to evaluate infrastructure risk, approve critical changes, and prevent operational regressions
• Standardize all operational delivery models against strict ITIL best practices and organizational compliance mandates
• Ensure the Delivery lead growth opportunities are created and management targets are met

Infrastructure Knowledge

• Windows Server Administration
• Active Directory
• VMware Infrastructure
• Cloud Fundamentals (Azure/AWS/GCP preferred)
• IT Infrastructure Operations
• End user computing
• Networking (Firewall, SDWAN, Switching, GPON, Controllers)
• Infra level Migration activities
• Monitoring tools (Solarwinds, Zabbix/Nagios)
• ITSM (ServiceNow/Remedy)