Customer Project Manager

Ericsson; Dadri; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible work environment

Competitive compensation package

Job summary

A leading telecommunications company is looking for a Senior IT Project Manager to lead enterprise-wide infrastructure modernization and software upgrades. The ideal candidate has over 17 years of experience in the IT/Telecom sector, with at least 10 years in project management, overseeing large-scale deployments and cloud migrations. The role requires strong leadership and stakeholder management skills, as well as knowledge of Agile methodologies. This position offers a competitive compensation package, comprehensive benefits, and career progression opportunities.

Qualifications

• 17+ years of IT/Telecom industry experience, including 10+ years in project management.
• Proven experience with enterprise infrastructure and cloud migration projects.
• Strong knowledge of Agile, Waterfall, and hybrid delivery models.

Responsibilities

• Lead large-scale IT tool deployments and platform transformation programs.
• Oversee enterprise infrastructure solutions and major software upgrades.
• Manage project budgets and ensure compliance with IT security standards.

Skills

IT project management

Agile methodologies

Stakeholder management

Budget management

Risk management

Leadership

Education

Bachelor’s degree in information technology, Computer Science, or related discipline

Master’s degree preferred

Tools

AWS

Azure

GCP

Job description

About This Opportunity

We are seeking a highly experienced Senior IT Project Manager to lead complex, enterprise-wide infrastructure modernization, platform and tool deployments, large-scale software upgrades, and data migration initiatives. This role requires a strategic leader with 10+ years of experience delivering mission‑critical IT programs in complex, multi‑stakeholder environments.

What You Will Do

Strategic Program Leadership

• Lead large‑scale IT tool deployment, infrastructure and platform transformation programs across global or enterprise environments.
• Own full project lifecycle from business case development through post‑implementation stabilization.
• Partner with senior leadership to align technology initiatives with business strategy.
• Establish program governance frameworks, reporting cadence, and executive dashboards.

Infrastructure & Platform Delivery

• Oversee deployment of enterprise infrastructure solutions (Tools, data center modernization, cloud migration, hybrid environments).
• Lead enterprise platform implementations and tools deployment.
• Manage major software upgrades, system consolidation, and technology refresh initiatives.
• Direct end‑to‑end data migration programs, including strategy, validation, reconciliation, and risk mitigation.

Financial & Resource Management

• Manage end‑to‑end project budgets.
• Develop detailed cost estimates, forecasts, and financial reporting.
• Optimize resource allocation across cross‑functional technical teams.
• Proactively identify program risks, interdependencies, and constraints.
• Ensure compliance with IT security, regulatory, audit, and change management standards.
• Lead risk mitigation planning and escalation management.
• Maintain executive‑level visibility of program health metrics.

Stakeholder & Executive Engagement

• Serve as primary interface between executive leadership, business stakeholders, engineering teams, and third‑party vendors.
• Facilitate steering committees and executive briefings.
• Manage cross‑functional alignment across infrastructure, application, security, and data teams.

Organizational Change & Adoption

• Drive enterprise change management strategies.
• Ensure effective communication plans and user readiness initiatives.
• Oversee go‑live readiness, production cutover, and post‑deployment support stabilization.

You Will Bring

• Bachelor’s degree in information technology, Computer Science, Engineering, or related discipline (Master’s preferred).
• Overall 17+ years of IT/Telecom industry experience, including at least 10+ years in IT/Telecom related project management.
• Demonstrated success delivering enterprise infrastructure deployments, cloud migration programs (AWS, Azure, or GCP), large‑scale software upgrade initiatives, and complex data migration projects.
• Experience managing cross‑functional teams in matrixed environments.
• Strong knowledge of Agile, Waterfall, and hybrid delivery models.
• Proven experience managing budgets.
• Exceptional executive communication and stakeholder management skills.

Preferred Qualifications

• PMP, PRINCE2, SAFe, or equivalent certification.
• ITIL certification or strong IT service management background.
• Experience in regulated industries (financial services, healthcare, government, etc.).
• Experience with DevOps, CI/CD, and automation‑driven environments.

Leadership Competencies

• Strategic thinker with enterprise‑wide perspective.
• Strong risk management and decision‑making capability.
• Executive‑level communication skills.
• Ability to influence without direct authority.
• High resilience in complex and fast‑paced environments.

What We Offer

• Exposure to executive leadership and strategic decision‑making.
• Comprehensive benefits package.
• Strong career progression opportunities.
• Company training and a range of opportunities to learn.
• Flexible work environment.
• Competitive compensation package, annual bonus based on performance.
• Rich benefits package as per local contract.
• International career opportunities.
• Professional communities.

Location: India (IN) | Noida

Ericsson is proud to be an Equal Opportunity Employer.