Program Advisor(Sales Counsellor)

Freedom From Diabetes; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Freedom From Diabetes in Pune seeks a dynamic Program Advisor to drive lead generation, nurture prospects, and close sales while delivering exceptional customer service.

You will manage calls, emails, and CRM updates, ensuring organized lead progression and responsive communication. English and a regional language proficiency are required, with freshers welcomed for a target-driven role.

Qualifications

• Minimum 1 year in sales or customer service.
• Excellent verbal and written communication in English and at least one regional language (Hindi or Tamil or Telugu or Kannada or Marathi or Bengali).
• Proficient in using CRM software and MS Office.
• Self-motivated with a result-oriented mindset and drive to achieve targets.
• Strong persuasion and selling abilities.

Responsibilities

• Handle incoming calls and make outbound calls to prospective customers.
• Respond promptly and professionally to emails received on the office mail ID.
• Diligently follow up on all leads and enter each lead into the CRM system.
• Engage with potential customers on social media to nurture relationships and drive conversions.
• Close leads to achieve conversion targets while delivering excellent customer service.

Skills

Sales experience

Communication skills

CRM proficiency

Multitasking

Negotiation skills

Persuasion

Education

B.Com/BBA/MBA in Marketing and Sales

Tools

CRM software

MS Office

Excel

Google Sheets

Job description

Job Title: Program Advisor

Job Overview:

We are seeking a dynamic and customer-focused Program Advisor to join our team. As a, Program Advisor you will be responsible for effectively communicating with potential customers, managing leads, and guiding them through the sales process. Your role will involve various tasks to ensure exceptional customer service and successful lead conversion.

Duties and Responsibilities:

1. Handling Calls and Emails:

Managing incoming calls and making outbound calls to prospective customers.

Responding promptly and professionally to emails received on the office mail Id.

2. Lead Follow-up and Management:

Diligently following up on all leads received through various channels.

Ensuring the accurate entry of each lead in the Customer Relationship Management (CRM) system.

Maintaining organized and up-to-date records of all call interactions and lead progress.

3. Social Media Engagement:

Managing data and leads generated through social media channels.

Engaging with potential customers on social media platforms to nurture relationships and drive conversions.

4. Lead Conversion:

Using persuasive and consultative sales techniques to convert leads into confirmed customers.

Demonstrating a thorough understanding of our products/services and effectively communicating their benefits to potential customers.

Closing each lead satisfactorily and achieving conversion targets.

5. Customer Satisfaction:

Providing excellent customer service throughout the sales process.

Addressing customer queries, concerns, and objections professionally and proactively.

Ensuring customer satisfaction by building rapport, understanding their needs, and offering appropriate solutions.

Requirements:

• Previous experience in sales or customer service roles preferred.
• Strong communication skills, both verbal and written.
• Excellent communication skills in English and Hindi or Tamil, Telugu, Kannada, Malayalam, Marathi, or Bengali.
• Excellent interpersonal and negotiation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using CRM software and other relevant tools.
• Self-motivated with a result-oriented mindset with a drive to achieve sales targets.
• Strong persuasion and selling abilities.
• Basic computer knowledge (MS Office, Excel, Google Sheets, CRM).

Qualification: B.Com/BBA/MBA in Marketing and Sales is a plus.

Experience: Minimum 1 year in Sales(Freshers are also welcome).

Salary: Best in industry

Company Website: https://www.freedomfromdiabetes.org/

LinkedIn: https://www.linkedin.com/company/freedom-from-diabetes/mycompany/

Contact: [e-mail]

Join our team as a Program Advisor and play a vital role in promoting our products/services, nurturing customer relationships, and contributing to the overall success of our organization.