Production Support Specialist

NTT DATA, Inc.; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

NTT DATA, Inc. in Bengaluru is seeking an experienced Application Support Specialist to ensure production systems run with minimal downtime and optimal performance.

You will collaborate with development teams to troubleshoot complex defects, maintain comprehensive documentation, and participate in an on-call rotation to provide 24/7 coverage as needed.

Qualifications

• 4-7 years of experience in application support or similar role.
• Strong understanding of SDLC life cycle (Software Development Life Cycle) principles.
• Experience working with various technologies such as databases, middleware platforms, and programming languages.

Responsibilities

• Provide technical support to resolve issues related to production systems, ensuring minimal downtime and optimal performance.
• Collaborate with development teams to troubleshoot and resolve complex software defects in a timely manner.
• Develop and maintain documentation for production support processes, procedures, and knowledge base articles.
• Participate in on-call rotation for critical applications, providing 24/7 coverage as needed.

Job description

Roles and Responsibilities :

• Provide technical support to resolve issues related to production systems, ensuring minimal downtime and optimal performance.
• Collaborate with development teams to troubleshoot and resolve complex software defects in a timely manner.
• Develop and maintain documentation for production support processes, procedures, and knowledge base articles.
• Participate in on-call rotation for critical applications, providing 24/7 coverage as needed.

Job Requirements :

• 4-7 years of experience in application support or similar role.
• Strong understanding of SDLC life cycle (Software Development Life Cycle) principles.
• Experience working with various technologies such as databases, middleware platforms, and programming languages.