Production Support Professional - Java II

Infosys; Hyderabad; On-site; INR 1,400,000 - 1,800,000; Full time

Job summary

Infosys in Hyderabad seeks a seasoned Production Support lead to manage critical applications, drive incident resolution, and implement ITIL-aligned processes. You will coordinate with multiple teams to ensure high availability and performance across distributed environments.

The role requires 8–15 years in production or application support, strong ITIL knowledge, and the ability to guide and mentor support staff while meeting SLAs and OLAs.

Qualifications

• Bachelor or master degree in CS/IT or related field.
• 8–15 years of hands-on experience in production support or application support roles.
• Strong expertise in production operations and ITIL-based service management.
• Proven ability to troubleshoot complex issues across distributed systems.
• Solid understanding of incident, problem, change management and SLAs.

Responsibilities

• Lead end-to-end production support for critical applications across distributed environments.
• Own and manage major incidents including impact assessment, triage, coordination, communication and resolution.
• Analyze recurring incidents to identify root causes and drive permanent fixes.
• Define and implement production support standards, runbooks, and procedures (ITIL).
• Collaborate with development and architecture to design scalable, resilient solutions.
• Oversee change, release, and deployment activities to minimize production risk.
• Monitor system health, set alert thresholds, and address performance/capacity issues.
• Provide technical leadership and mentoring to support teams.
• Partner with business stakeholders to understand service expectations and SLAs.
• Prepare incident reports and trend analyses for senior management.

Skills

Java

Spring Boot

Microservices

Core Java

Education

Bachelor's or Master's degree in Computer Science or Information Technology

Job description

Educational Requirements

Bachelor of Engineering, Bachelor Of Technology, BTech, BCA, MTech, Master Of Engineering, Master Of Technology, MCA

Responsibilities

• Lead end-to-end production support for critical applications, ensuring high availability, performance, and reliability across distributed environments.
• Own and manage major incidents, including impact assessment, triage, coordination with multiple teams, communication, and timely resolution.
• Analyze recurring incidents and production issues to identify root causes and drive permanent fixes and preventive measures.
• Define and implement production support standards, runbooks, and operational procedures aligned with ITIL best practices.
• Collaborate with development and architecture teams to design supportable, scalable, and resilient solutions for new and existing applications.
• Oversee change, release, and deployment activities to minimize production risk and ensure smooth transitions into live environments.
• Monitor system health using appropriate tools, define alert thresholds, and proactively address performance and capacity issues.
• Provide technical leadership and guidance to support teams, including mentoring, knowledge sharing, and continuous skills enhancement.
• Partner with business stakeholders to understand service expectations, prioritize issues, and ensure adherence to SLAs and OLAs.
• Prepare and present incident reports, trend analyses, and improvement recommendations to senior management and key stakeholders.

Minimum Qualifications

• Bachelors or Masters degree in Computer Science, Information Technology, or related field (BTECH, BE, ME, MSC, BSC, BCA, MCA, MTECH).
• 815 years of hands‑on experience in production support or application support roles within enterprise environments.
• Strong expertise in production operations and support processes, including incident, problem, and change management.
• Proven experience applying ITIL principles in day‑to‑day production support and service management activities.
• Demonstrated ability to troubleshoot complex issues across distributed systems and coordinate resolution with multiple teams.
• Solid understanding of service‑level management, monitoring, and escalation procedures in high‑availability environments.

Technical and Professional Requirements

Primary skills: Java, Process->Maintenance and Production Support process->PLM Production Support process, Springboot, Technology->Java->Core Java, Technology->Microservices->Microservices API Management

Preferred Skills: Java Springboot Technology->Java->Core Java Foundational->Maintenance and Production Support process->PLM Production Support process Technology->Microservices->Microservices API Management