Mainframe Production Support Engineer

Infosys; Hyderabad; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Infosys in Hyderabad seeks an experienced mainframe production support specialist to ensure high availability of critical applications. You will monitor, manage incidents, perform RCA, and collaborate with development teams to optimize COBOL, CICS, DB2, and JCL components.

Requirements include 8-11+ years in mainframe support and a BE/BTech/MCA/MTech or equivalent degree. On-call rotations and continuous improvement through automation are expected.

Qualifications

• 8-11+ years of hands-on mainframe production support or enterprise mainframe application support experience.
• Education as stated: Bachelors or Masters in CS/IT or related field (BTECH/BE/MCA/MTECH).

Responsibilities

• Provide L2/L3 mainframe production support for critical business applications.
• Monitor batch jobs and online transactions, identify failures or bottlenecks, drive timely resolutions.
• Perform incident management following ITIL practices: log, triage, analyze, resolve, and document incidents within SLAs/OLAs.
• Conduct RCA for recurring or high-impact issues and track corrective actions to closure.
• Handle service requests and problem tickets related to mainframe apps, including config updates and data fixes.
• Collaborate with development teams to analyze COBOL programs for defect fixes and production deployments.
• Support change and release management activities: impact analysis, planning, and validations.
• Maintain detailed documentation including runbooks, SOPs, known errors, and configuration details.
• Participate in on-call rotations to provide 24x7 coverage for critical releases and maintenance windows.
• Communicate status, risks, and resolutions with stakeholders; manage user expectations.
• Identify automation opportunities and share knowledge to improve support processes.

Skills

Mainframe Architecture

Mainframes

CICS administration

COBOL Support

DB2

JCL Support

Education

Bachelor's or Master's in CS/IT or related field (BTECH/BE/MCA/MTECH)

Job description

Educational Requirements

• MCA, MSc, MTech, BCA, BSc, BTech, Bachelor of Engineering

Service Line

Application Development and Maintenance

Responsibilities

• Provide L2/L3 mainframe production support for critical business applications, ensuring high availability, stability, and performance.
• Monitor batch jobs and online transactions, proactively identify failures or performance bottlenecks, and drive timely resolution to minimize business impact.
• Perform incident management following ITIL practices: log, triage, analyze, resolve, and document incidents within agreed SLAs and OLAs.
• Conduct root cause analysis (RCA) for recurring or high-impact issues, propose corrective and preventive actions, and track them to closure.
• Handle service requests and problem tickets related to mainframe applications, including configuration updates, data fixes, and minor enhancements.
• Collaborate with development teams to analyze COBOL programs and related components to support defect fixes, performance tuning, and production deployments.
• Support change and release management activities: participate in impact analysis, implementation planning, validations, and postdeployment support.
• Maintain detailed documentation including support runbooks, standard operating procedures, known error databases, and configuration details.
• Participate in on-call/shift rotations to provide 24x7 support coverage as required, including weekend or off-hours support for critical releases and maintenance windows.
• Communicate effectively with stakeholders, providing clear updates on incident status, risks, and resolution plans, and ensuring user expectations are managed.
• Contribute to continuous improvement by identifying automation opportunities, optimizing support processes, and sharing knowledge with the team.

Minimum Qualifications

• Education: Bachelors or Masters degree in Computer Science, Information Technology, or related field (BTECH, BE, MCA, MTECH).
• 8 - 11+ years of hands-on experience in mainframe production support or mainframe application support in an enterprise environment.

Technical and Professional Requirements

• Primary skills: Mainframe All->Architecture, Mainframes, Mainframes->CICS administration(CICS System programming), Mainframes->COBOL Support, Mainframes->DB2, Mainframes->JCL Support

Preferred Skills

• Mainframes
• Mainframes->COBOL Support
• Mainframes->JCL Support
• Mainframes->CICS administration(CICS System programming)
• Mainframes->DB2