Mainframe Production Support -g-Hyderabad

Infosys; Chennai, Bengaluru, Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Infosys is seeking a qualified professional to provide L2/L3 mainframe production support in Chennai, India. The successful candidate will manage critical business applications, monitor performances, conduct incident management, and ensure high availability. Ideal candidates should possess a Bachelor's or Master's degree in Computer Science or related field and have 3-5 years of relevant experience. Proficiency in COBOL and ITIL practices is preferred, alongside a collaborative approach in problem-solving and continuous improvement.

Qualifications

• Bachelor's or Master's degree in Computer Science, IT, or related field.
• 3-5 years of hands-on experience in mainframe production support.

Responsibilities

• Provide L2/L3 mainframe production support for critical applications.
• Monitor batch jobs and online transactions for performance issues.
• Conduct root cause analysis for recurring issues and propose solutions.
• Collaborate with development teams for defect fixes and deployments.
• Support change and release management activities.

Skills

Mainframe production support

COBOL

Incident management

ITIL

Application Development and Maintenance

Education

Bachelor or Master's degree in Computer Science or related field

Tools

Finacle Product Maintenance process

Job description

Educational Requirements

Master Of Comp. Applications, Master of Computer Science, Masters of Engg Science, Masters of Info. Science, Master Of Science, MCA, MCM, MSc, MTech, Bachelor Of Comp. Applications, Bachelor Of Computer Science, Bachelor Of Science, Bachelor of Engineering

Service Line

Application Development and Maintenance

Responsibilities

• Provide L2/L3 mainframe production support for critical business applications, ensuring high availability, stability, and performance.
• Monitor batch jobs and online transactions, proactively identify failures or performance bottlenecks, and drive timely resolution to minimize business impact.
• Perform incident management following ITIL practices: log, triage, analyze, resolve, and document incidents within agreed SLAs and OLAs.
• Conduct root cause analysis (RCA) for recurring or high-impact issues, propose corrective and preventive actions, and track them to closure.
• Handle service requests and problem tickets related to mainframe applications, including configuration updates, data fixes, and minor enhancements.
• Collaborate with development teams to analyze COBOL programs and related components to support defect fixes, performance tuning, and production deployments.
• Support change and release management activities: participate in impact analysis, implementation planning, validations, and post-deployment support.
• Maintain detailed documentation including support runbooks, standard operating procedures, known error databases, and configuration details.
• Participate in on‑call/shift rotations to provide 24x7 support coverage as required, including weekend or off‑hours support for critical releases and maintenance windows.
• Communicate effectively with stakeholders, providing clear updates on incident status, risks, and resolution plans, and ensuring user expectations are managed.
• Contribute to continuous improvement by identifying automation opportunities, optimizing support processes, and sharing knowledge with the team.

Minimum Qualifications

• Education: Bachelors or Masters degree in Computer Science, Information Technology, or related field (BTECH, BE, MCA, MTECH).
• 35 years of hands‑on experience in mainframe production support or mainframe application support in an enterprise environment.

Preferred Skills

• Technology: Maintenance and Production Support process – Finacle Product Maintenance process
• Technology: Mainframe Technologies – COBOL
• Foundational: Service Management – Operational Support and Analysis (OSA) – ITIL