Mainframe & Distributed Production Support Analyst

Cloudxtreme; Hyderabad, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cloudxtreme in India seeks a Production Support professional for IBM z/OS mainframe and distributed apps. The role covers 24x7 production support, incident management, monitoring, and performance tuning across mainframe and distributed environments.

You will work with ITIL processes, manage releases, coordinate cross-team efforts, and support critical business cycles, with on-site interviews in Bangalore/Hyderabad and a Bangalore work location.

Qualifications

• Strong experience with mainframe and distributed production support.
• Proficient in IBM z/OS and related tooling (COBOL/JCL/SORT/VSAM).
• Experience with ITIL incident, problem, and change management.

Responsibilities

• Provide 24x7 production support for mainframe and distributed applications.
• Monitor batch, online, and distributed environments to ensure stability.
• Analyze and resolve incidents across platforms; perform RCA when needed.
• Utilize APM tools to identify bottlenecks and prevent incidents.
• Coordinate with development, infra, middleware, and DB teams for resolution.
• Manage releases, deployments, and change activities; support critical cycles.

Skills

24x7 production support

Incident & Change management

Cross-platform coordination

Communication

Tools

IBM Mainframe z/OS

COBOL

JCL

VSAM

Easytrieve

SORT

DB2

CICS

IMS

CA-7

Control-M

TWS/OPC

Splunk

AppDynamics

ThousandEyes

WebSphere

MQ

Tomcat

Kafka

PCF

Shell

Python

Job description

4+years

location interview_ Bangalore/Hyderabad

work location_ Bangalore

(26th, 27th in Blr_F2F) and (28th in HYD-F2F)

Job Title - Mainframe & Distributed Production Support Analyst

Job Summary

We are seeking a Production Support professional with experience supporting both IBM z/OS mainframe and distributed applications. The role involves 24x7 production support, incident management, application monitoring, and performance troubleshooting using APM tools to ensure high availability and optimal system performance across platforms.

Key Responsibilities

• Provide 24x7 production support for mainframe and distributed applications
• Monitor batch, online, and distributed application environments to ensure system stability
• Analyze and resolve production incidents across platforms (mainframe and distributed)
• Perform abend analysis, job restarts, and root cause analysis (RCA)
• Use Application Performance Monitoring (APM) tools to identify performance bottlenecks and proactively prevent incidents
• Support performance tuning, capacity planning, and availability improvements
• Coordinate with development, infrastructure, middleware, and database teams for issue resolution
• Manage production releases, deployments, and change activities
• Support critical business cycles (month-end, quarter-end, year-end)
• Ensure SLA adherence and compliance with ITIL processes
• Maintain operational documentation, run books, and knowledge base articles

Required Skills

• Strong experience with IBM Mainframe (z/OS)
• Hands-on experience in distributed application production support (Unix/Linux/Windows environments)
• Proficiency in COBOL, JCL, VSAM, Easyretrieve, and SORT

Experience with DB2, CICS, IMS

• Knowledge of job scheduling tools (CA-7, Control-M, TWS/OPC)
• Experience using Application Performance Monitoring (APM) tools such as Splunk, AppDynamics, Thousand Eyes, or similar
• Strong skills in incident, problem, and change management (ITIL)
• Experience with log analysis, monitoring, and alerting tools

Good to Have

• Exposure to middleware technologies (WebSphere, MQ, Tomcat, Kafka, etc.)
• Exposure to Cloud Technologies (PCF Preferred)
• Knowledge of scripting (Shell, Python)
• Experience in BFSI or other high-availability environments

Experience & Qualifications

• 48 years of experience in production support across mainframe and distributed systems

Soft Skills

• Strong troubleshooting and analytical skills
• Ability to work under pressure in a 24x7 production environment
• Excellent communication and cross-team coordination
• Proactive, customer-focused mindset