Production Support Engineer (L2)

Uzaif; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Uzaif is seeking an experienced IT professional to join its team in Mumbai. The role involves monitoring and supporting critical production systems while ensuring high availability and performance. Candidates should have at least 3 years of experience and proficiency in Kubernetes and ELK Stack.

The ideal candidate will also have hands-on experience with Linux and Windows Server environments, strong knowledge of ITSM processes, and familiarity with ticketing tools like JIRA.

Qualifications

• 3+ years of experience in a relevant IT role.
• Technical proficiency in Kubernetes, ELK Stack, and SQL databases.
• Hands-on experience with both Linux and Windows Server environments.

Responsibilities

• Monitor and support production systems and applications.
• Troubleshoot and resolve incidents in a timely manner.
• Ensure high availability, performance, and stability of systems.
• Collaborate with cross-functional teams for issue resolution.
• Manage and document incidents, problems, and changes via ITSM tools.

Skills

Technical proficiency in Kubernetes

Experience with ELK Stack

SQL databases

Hands-on experience with Linux

Knowledge of ITSM processes

Experience with ticketing tools like JIRA

Job description

About the Role

We are looking for an experienced professional to join our team and support critical production environments with excellence.

Key Responsibilities

• Monitor and support production systems and applications.
• Troubleshoot and resolve incidents in a timely manner.
• Ensure high availability, performance, and stability of systems.
• Collaborate with cross-functional teams for issue resolution.
• Manage and document incidents, problems, and changes via ITSM tools.

Requirements

• Experience: 3+ Years
• Technical proficiency in Kubernetes, ELK Stack, and SQL databases.
• Hands‑on experience with Linux and Windows Server environments.
• Strong knowledge of ITSM processes and ticketing tools like JIRA.