L2 Support Engineer

VAYUZ Technologies; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

VAYUZ Technologies in Bengaluru is seeking an Analyst and Engineer to ensure smooth operations and troubleshoot technical issues related to cloud resources. The ideal candidate will have strong problem-solving skills and be proficient in cloud technologies such as EC2 and EKS.

Responsibilities include providing 24x7 support, performing incident response, and managing documentation of system usage and issues. Preferred qualifications include AWS certifications and experience in microservices environments.

Qualifications

• Proficiency in troubleshooting various cloud resources like EC2, EKS, RDS.
• Good understanding of databases, networking, and web technologies.
• Experience working in microservices environments.

Responsibilities

• Support smooth operations and resolve technical issues.
• Perform detailed troubleshooting and log analysis.
• Provide 24x7 on-call support and manage incident responses.

Skills

Troubleshooting skills

Communication skills

Knowledge of Docker and Kubernetes

Proficiency in cloud resources

Understanding of databases and networking

Programming in Python

Education

AWS Cloud certifications

ITIL certifications

Tools

ServiceNow

Jira

Confluence

Prometheus

Grafana

Job description

About The Role

We are seeking a motivated and customer-oriented Analyst and Engineer to support smooth operations and resolve technical and functional issues.

• Strong problem‑solving and communication skills
• Advanced troubleshooting capabilities to handle complex technical issues escalated from L1, including in-depth software and system diagnostics across various cloud resources
• Understanding of application scaling and high availability concepts
• Perform detailed troubleshooting, log analysis, configuration checks, and environment validation
• RCA documentation and incident response communication to all stakeholders
• Escalate critical or unresolved issues to the engineering team with proper documentation
• Troubleshoot API, REST/gRPC communication failures, and timeout issues
• Strong knowledge of Docker and Kubernetes commands
• Provide 24x7 on‑call support to respond to incidents and ensure system availability
• Analyze system usage patterns and proactively identify warning signs and service degradation
• Own SSL certificate rotation and renewal activities
• Manage incident response, troubleshooting, resolution, and documentation of RCA and PIR reports

Skills Required

• Proficiency in troubleshooting various cloud resources such as EC2, EKS, RDS, S3, EMR, etc.
• Good understanding of databases, networking, and web technologies
• Experience working in microservices environments using CloudWatch, OpenSearch, ELK Stack, and monitoring tools such as Prometheus and Grafana
• Programming knowledge in Python and Shell Scripting would be an added advantage
• Familiarity with ServiceNow, Jira, and Confluence tools
• AWS Cloud certifications and ITIL certifications are recommended