Technical Support Specialist Intern

Cyces Innovation Labs LLP.; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

Cyces Innovation Labs LLP. is seeking a skilled Technical Support Specialist in Chennai. The role involves providing L1 and L2 support for applications, monitoring system performance, and documenting support processes. Candidates should possess proven technical support experience and familiarity with monitoring tools, databases, and ticketing systems. Strong analytical and communication skills are essential. This position requires participation in on-call rotations for after-hours support.

Qualifications

• Proven experience in a technical support or application support role.
• Familiarity with monitoring tools like AWS Cloudwatch and DataDog.
• Knowledge of databases and ability to perform basic queries.

Responsibilities

• Provide L1 and L2 technical support for internal tools and applications.
• Monitor system performance and error logs.
• Investigate incidents and perform root cause analysis.
• Document workflows and known issues.
• Collaborate with development, QA, and product teams.
• Support user provisioning processes.
• Participate in on-call rotations.

Skills

Technical support experience

Monitoring tools expertise

Database knowledge (MySQL, PostgreSQL, MongoDB)

Experience with ticketing systems

Exposure to cloud platforms

Analytical skills

Communication skills

Tools

Jira

ServiceNow

Freshdesk

Job description

Job Description

Provide L1 and L2 technical support for internal tools, client-facing applications, and infrastructure.

Monitor system performance, application health, and error logs to proactively identify and address issues.

Investigate incidents, perform root cause analysis, and ensure timely resolution and communication.

Document support workflows, known issues, and standard operating procedures for troubleshooting.

Collaborate with development, QA, DevOps, and product teams for escalated issues and long-term fixes.

Support system configuration, access control, and user provisioning processes.

Participate in on‑call rotations for after‑hours or weekend support as required.

Requirements

• Proven experience in a technical support, application support role.
• Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog).
• Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting.
• Hands‑on experience with ticketing systems like Jira, ServiceNow, or Freshdesk.
• Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus.
• Strong analytical and problem‑solving skills with attention to detail.
• Excellent communication skills to interact with internal stakeholders and external customers.