Production Support Engineer_ Java _Max 15 days Notice period

ITC Infotech; Bengaluru; Hybrid; INR 700,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ITC Infotech in Bengaluru is seeking a Production Support Engineer for the Sonata Production Support Team, focusing on trading platform support.

The role demands hands-on Java, Kubernetes, AWS, and microservices experience with Oracle/MySQL databases, in a hybrid setup requiring at least 3 days in the office. Weekend support and rotating shifts are possible as part of the model.

Qualifications

• Hands-on experience with Java, Kubernetes, AWS and microservices.
• Experience with Oracle or MySQL databases.
• Production support experience in a fast-paced environment.

Responsibilities

• Provide first-line technical support for business-critical applications and diagnose issues.
• Write and understand SQL queries and stored procedures.
• Monitor health checks, batch workloads and production jobs.
• Coordinate with data analysts, DBAs and project teams to support services.
• Adhere to incident/change management and document applications.

Skills

Java

Kubernetes (K8s)

AWS

Microservices Architecture

Oracle or MySQL

Production Support Environment

UNIX

Kafka

Tools

Git

Jenkins

UNIX

Kafka

Job description

Role Overview

• Position: Production Support Engineer
• Project: Sonata Production Support Team (Trading Platform)
• Location: Bangalore
• Work Model: Hybrid (Minimum 3 days/week from office)
• Shift Timings: Rotational shifts
  • 8:00 AM to 5:00 PM
  • 12:30 PM to 9:30 PM
• Weekend support may be required as part of the production support model.

Mandatory Skills

Candidates should have hands-on experience in:

• Java
• Kubernetes (K8s)
• AWS
• Microservices Architecture
• Oracle or MySQL
• Production Support Environment

Experience Requirement

• Preferred experience range: 2 to 4 years for L2-level positions.
• Relevant production support experience will be prioritized.

Interview Process

1. Virtual Technical Interview
2. Face-to-Face Interview at the Bangalore Office

• Provide technical Support, complete ownership for problem diagnosis and resolution for SQL / Data Related Issues.
• Understand and write the SQL queries and stored procedures.
• Providing first line of technical support for business critical applications (Principal technologies / applications used include Java/J2EE, AWS, K8,PAAS Control-M and Unix)
• Working knowledge of UNIX platform and Kafka would be an added advantage
• Configuration Management tools, CI/CD tools : GIT, Jenkins would be an advantage
• Work with the support team alongside data analysts, business analysts, database administrators and business project teams in enhancing and supporting the production services
• Conduct analysis and do bug fixes for production incidents. Carry out technical enhancements as desired.
• Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers.
• The scope of responsibility also covers monitoring business critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures.
• Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future.
• Ensure adherence to incident and change management processes. Regular engagement with Business & Systems Teams looking to adopt and apply the best practice of Service Support.
• Prepares and maintains documentation of applications
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Responsible for servicing 24x7 support as per support rosters
• Flexibility to work in shifts (on-demand’ & ‘short-term’ basis), and/or on weekends